PRYINKA SINGH
Fresno,CA
Summary
Professional customer service provider with strong communication and problem-solving skills. Proven ability to work collaboratively and adapt to changing needs. Skilled in handling inquiries, resolving issues efficiently, and maintaining positive customer relationships. Reliable team player focused on achieving results and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Front End Customer Service Associate
Walmart
Fresno, CA
10.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently to enhance satisfaction.
- Maintained knowledge of store products and promotions to provide accurate information.
- Processed transactions swiftly, ensuring accuracy and adherence to company policies.
- Collaborated with team members to optimize workflow and improve service delivery.
- Trained new associates on customer service protocols and operational procedures.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
Beef General Production
Cargill
Fresno, CA
06.2023 - 05.2024
- Packing/Preparing patties for shipment
- Keeping work area clean
- Making sure all patties are intact & undamaged
- Weighing, labeling, bagging, packing and boxing finished product
Packaging Associate
Pactiv Evergreen
Fresno, CA
04.2022 - 10.2022
- Making minor machine adjustments to prevent interruption & ensure quality product
- Stacking finished product in correct configuration so it’s ready for transportation
- Inspect product for defects
Picker
Amazon
Fresno, CA
03.2021 - 07.2021
- Receive & put away inventory
- Ensure product meets quality requirements
- Lifting up to 49 pounds
Host
Wayback Burgers
Fresno, CA
10.2020 - 02.2021
- Welcoming guests
- Monitoring DoorDash/Uber eats orders
- Escort customers to assigned dining area
- Answer calls
Education
High School Diploma -
Central East High School
Fresno, CA06.2021
Skills
- Bilingual (Fluent in both English & Punjabi)
- Customer Service
- Creative
- Problem Solving
- Multitasking
- Patience and resilience
- Customer relationship building
- Calm and professional under pressure
- Adaptability and flexibility
- Money handling
LANGUAGES
Punjabi | Native
Timeline
Front End Customer Service Associate
Walmart
10.2024 - Current
Beef General Production
Cargill
06.2023 - 05.2024
Packaging Associate
Pactiv Evergreen
04.2022 - 10.2022
Picker
Amazon
03.2021 - 07.2021
Host
Wayback Burgers
10.2020 - 02.2021
High School Diploma -
Central East High School