Jesse Jesenia Chirino
Houston,TX
Summary
Customer-focused Front End Customer Service Associate known for high productivity and efficient task completion. Skilled in conflict resolution, effective communication, and point-of-sale systems management. Excel at teamwork, adaptability, and problem-solving to enhance customer satisfaction and streamline front-end operations.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2025
2025
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Front End Customer Service Associate
Walmart
Houston, Texas
12.2020 - 10.2024
- Assisted customers with product inquiries and provided tailored recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly and professionally.
- Assisted guests with inquiries and provided exceptional customer service.
- Handled transactions accurately using point-of-sale systems.
- Educated guests about products and promotions effectively.
- Resolved customer complaints in a professional manner.
- Managed checkout processes efficiently using point-of-sale systems.
- Assisted guests with inquiries and resolved issues promptly.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained cleanliness standards throughout the store area.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Guest Advocate
Target
Houston, Texas
05.2015 - 08.2018
- Assisted guests with inquiries and provided exceptional customer service.
- Handled transactions accurately using point-of-sale systems.
- Educated guests about products and promotions effectively.
- Resolved guest issues promptly to maintain satisfaction levels.
- Resolved customer complaints in a professional manner.
- Assisted other departments when needed to maintain efficient operations.
- Maintained cleanliness standards throughout the store area.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sortation Associate
Amazon warehouse
Houston
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Met daily productivity goals set by management team.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Maintained an organized system for keeping track of customer accounts and requests.
Education
Associate of Science -
Houston Community College
Houston, TX 08.2017 - 06.2023
Katy High School
Houston, TXSkills
- Point-of-sale systems
- Customer service
- Transaction processing
- Product knowledge
- Problem solving
- Time management
- Team support
- Strong work ethic
- Customer focus
- Patience and resilience
- Complaint handling
- Payment processing
- Stress tolerance
- Multitasking capacity
- Excellent communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Body sculpting massage training
Affiliations
Houston food bank volunteer. Grace church event greeter. The bark animal shelter
Timeline
Front End Customer Service Associate
Walmart
12.2020 - 10.2024
Associate of Science -
Houston Community College
08.2017 - 06.2023
Guest Advocate
Target
05.2015 - 08.2018
Sortation Associate
Amazon warehouse
Katy High School