Andrea Burgess

• Explained upcoming treatment preparation, instructions, and other facts to patients.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked with patients to schedule tests and procedures.
• Delivered excellent patient experiences and direct care.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Organized patient records and database to facilitate information storage and retrieval.
• Provided excellent customer service to patients and medical staff.
• Facilitated communication between patients and various departments and staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Resolved customer complaints using established follow-up procedures.
• Delivered support to medical staff in completion of patient paperwork.
• Answered incoming calls, scheduled appointments and filed medical records.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Followed document protocols to safeguard confidentiality of patient records.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Engaged with patients to provide critical information.

• Preparing new prescription and refill request for patients
• Dispensing medication to patients per provider's orders
• Packing and labeling a prescribed medication
• Helps health care providers and patients in person and by phone
• Data entry
• Inventory
• Insurance billing
• Maintains records and filing
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
• Counted, measured, and compounded medications following standard procedures.
• Collected co-payments or full payments from customers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Communicated directly with doctors offices via telephone, fax and email.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Entered and processed patients' prescriptions into internal system.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Preparing new prescription and refill request for patients
Dispensing medication to patients per provider's orders
Packing and labeling a prescribed medication
Helps health care providers and patients in person and by phone
Data entry
Inventory
Insurance billing
Maintains records and filing

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
• Counted, measured, and compounded medications following standard procedures.
• Collected co-payments or full payments from customers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Communicated directly with doctors offices via telephone, fax and email.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Entered and processed patients' prescriptions into internal system.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Preparing new prescription and refill request for patients
• Dispensing medication to patients per provider's orders
• Packing and labeling a prescribed medication
• Helps health care providers and patients in person and by phone
• Data entry
• Inventory
• Insurance billing
• Maintains records and filing
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Developed and implemented improvements to pharmacy organization system.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Set up and modified patient profiles to include current medications and insurance details.
• Resolved third-party billing, computer system and customer service issues.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Managed opening and closing duties for pharmacy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
• Counted, measured, and compounded medications following standard procedures.
• Collected co-payments or full payments from customers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Entered and processed patients' prescriptions into internal system.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.