Abygail Tolentino

Hostess - 2 years of experience

• Provided exceptional customer service by promptly addressing guest inquiries and needs.
• .Greeting customers
• Handing menus to customers
• Sitting customers down according to table/server seating
• Answering phone calls
• Taking to-go orders thru phone and in person
• Using cash register to take debit/credit and cash payments
• Maintained clean area
• Gave proper communication to servers and customers
• Did proper side work: cleaned high-chairs, doors, windows, counters, restocked to-go containers and utensils, wiped down POS systems, restocked ketchup, salt, and pepper packets, etc.

Expo/Food Runner - 2 years of experience

• Running food and taking trays of food to tables
• Restocked area and maintained it clean
• Assisted servers with customer requests
• Refilled drinks
• Offered customer any additional items; Ex: any more dressing, utensils, extra plate, refill, etc.
• Organized food by order
• Had knowledge of dressings, ingredients, cooking style, and proper food placement

Server/Waitress - 1 to 2 years of experience

• Greeted tables with a smile and offered any beverages and appetizers to start
• Repeating customers’s order to assure accuracy
• Checked up on the food with expo to run the food myself
• Asked tables if they need anything else
• Checking up on tables every often
• Always suggesting menu options
• Always trying to upsell
• Always finding solutions to problems with customers
• Offered dessert after customer was done with their entrees
• Assured customer there is no pressure after dropping off the tab
• Offered any to-go containers and/or to-go cups for drinks
• Offered refills when checking up on tables
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Checked guests' identification before serving alcoholic beverages.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Did proper side work: cleaned tables from assigned sections, refilled salt, pepper, and sugar, refilled sugar packets, refilled and wiped down napkins dispenser, sprayed each table and wiped them with a rag, placed silverware at each table, helped coworkers with their side work, brewed coffee and tea,