Summary
Overview
Work History
Education
Skills
Timeline
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Tameeka Simpson

Howard Beach,NY

Summary

Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

ERMC Aviation LLC
Jamaica, NY
04.2022 - Current
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.

Guest Advocate

Target
New York, NY
06.2019 - 04.2022
  • Cross-trained and provided back up for customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended products to customers, thoroughly explaining details.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Janitorial Staff Member

NYC Parks & Recreation
New York, NY
09.2016 - 03.2017
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported vandalism or other damage to property to supervisor.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Call Center Operator

Elite Limousine Plus
Long Island City, NY
11.2008 - 03.2011
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Assisted multiple customers by answering questions, responding to inquiries and handling telephone requests.

Education

High School Diploma -

John Adams High School
Ozone Park, NY

Skills

  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality

Timeline

Customer Service Specialist

ERMC Aviation LLC
04.2022 - Current

Guest Advocate

Target
06.2019 - 04.2022

Janitorial Staff Member

NYC Parks & Recreation
09.2016 - 03.2017

Call Center Operator

Elite Limousine Plus
11.2008 - 03.2011

High School Diploma -

John Adams High School

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Tameeka Simpson