Diane Smith

Directed a national product team of 10 product and design managers that integrated new healthcare technologies across mobile and digital platforms, enhancing user engagement for over 20+ million Medicaid, Medicare, and Marketplace customers.

• Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
• Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

• Developed and designed chronic disease web-based applications using a comprehensive data informed population health approach including SDoH measures focused on in-home services and virtual services.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Successfully developed and launched new market entry strategies, resulting in a 20% increase in customer engagement within one year by creating product strategies and roadmaps aligned with goals.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.

• Built high-performing teams of 14 Product Managers through effective recruitment, onboarding, and talent development initiatives
• Developed and managed a suite of products that process core membership and provider data across the enterprise improving data accuracy and efficiency by 30%.
• Managing the full lifecycle of product vision and strategy using agile methodology, JIRA, Kanban for Medicaid, Marketplace, Medicare, and Commercial products.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Guided a cross-functional team of ten product managers and designers to create a product that resulted in 30% retention rates and increased overall customer satisfaction by 25%.
• Developed and implemented a data-driven product through the entire implementation process for all lines of business Medicare, Medicaid (including MMP), and Market Place products.
• Prioritized product features, analyzed market trends, aligned product strategy with organization goals to ensure successful launch of product and program.
• Streamlined project management processes by implementing Agile methodologies and improving team communication.
• Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.

• Led multi-disciplinary team efforts through full product life cycle phases for multiple products supporting the emergency departments.
• Orchestrated vendor selection, contract negotiation process and ongoing cost management achieving a 20% cost reduction through effective negotiations, while collaborating with key stakeholders to ensure that requirements are met.
• Developed business strategies by conducting comprehensive market research and competitor analysis.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.

• Launched the creation and implementation of comprehensive go-to-market plans for new product launches, which included marketing analysis, consumer segmentation and sales enablement, to successfully introduce the product to the market for multiple hospital emergency departments.
• Requirements elicitation and stakeholder engagement, seeking to deliver data-driven solutions that drive business growth for various departments throughout the hospitals healthcare systems.
• Communicated with stakeholders to convey product vision and collaborate with cross-functional teams.