Julissa Lopez
Petaluma,CA
Overview
3
3
years of professional experience
Work History
Front Office Receptionist
Petaluma Health Center
04.2023 - Current
- Served as first point of contact for new visitors
- Printed patient forms and reviewed charts to prepare for upcoming appointments
- Delivered reliable customer service to guests upon arrival
- Greeted, assisted, and directed visitors with a professional attitude
- Remained calm, resourceful, and proactive while resolving complex issues
- Answered questions, concerns, and provided information to patient and family members
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule
- Helped patients by telephone and in-person to resolve various billing, account and scheduling issues
- Managed insurance processes, resolving discrepancies efficiently
Medical Assistant Intern
Napa Integrated Medicine
07.2024 - 08.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Assisted patients with physical therapy exercises and administering injections.
Retail Merchandiser
Costco Wholesale
10.2021 - 04.2023
- Ensured adherence to merchandising standards through regular cleaning and organization
- Adjusted tagging, rotation, and placement methods to meet specific retailer guidelines
- Planned and executed special events and promotions to boost foot traffic and sales revenue
- Restocked shelves overnight to ensure product availability
- Aided customers in finding items and providing product information
- Kept store aisles clean and organized at all times
Education
High School Diploma -
Casa Grande High School
Petaluma06.2021
Certificate of Medical Assisting -
Petaluma Adult School
04.2023
Skills
- Telephone Etiquette
- HIPPA Compliance
- Patient Scheduling
- Communication
- CPR Certified
- Medical Terminology
- Multitasking Abilities
- Insurance Verification
- Organizational Skills
References
- Cristina Castillo, (707) 752-7225
- Alex Carrillo Juarez, (707) 758-9892
Timeline
Medical Assistant Intern
Napa Integrated Medicine
07.2024 - 08.2024
Front Office Receptionist
Petaluma Health Center
04.2023 - Current
Retail Merchandiser
Costco Wholesale
10.2021 - 04.2023
High School Diploma -
Casa Grande High School
Certificate of Medical Assisting -
Petaluma Adult School
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