Acacia Jackson
Lufkin,TX
Summary
Proactive and caring worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
7
7
years of professional experience
Work History
Instructional Paraprofessional
Lufkin ISD
02.2024 - Current
- Enhanced student comprehension by utilizing visual aids and hands-on activities in lessons.
- Collaborated with teachers to create engaging lesson plans, resulting in improved student understanding of complex topics.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Supported students during small group instruction, reinforcing concepts taught by the lead teacher.
Tutor
Lufkin Independent School District
09.2023 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
After-School Tutor
Lufkin ISD
09.2023 - Current
- Enhanced student comprehension by incorporating interactive activities and personalized attention.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Facilitated group tutoring sessions for enhanced peer-to-peer interaction and collaborative learning experiences.
CUSTOMER SERVICE REPRESENTATIVE
Wolters Kluwer at ROI Call Center Solutions
07.2022 - 11.2022
- Troubleshot tax prep software for tax professionals Listened to clients’ needs and helped them resolve them on their own or solved the issue via remote session.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
OFFICE WORKER
Galveston Party Boats
07.2020 - 05.2021
- Managed trips including booking, canceling, and rescheduling.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
CASHIER, DEPARTMENT MANAGER
Walmart
11.2016 - 04.2020
- Began as a cashier working summers between semesters of college
- Processing transactions with multiple forms of payment
- Later transferred to Galveston location as a full-time student. Moved departments and promoted to manager where I trained, and otherwise supervised a team of 8-12 associates
- Monitored and analyzed daily, weekly, and monthly reports regarding the business itself as well as the productivity of my associates
- Weekly conference calls with market managers
- Planned and executed business development presentations/promotional events.
- Built relationships with customers to encourage repeat business.
Education
BACHELOR OF ARTS - MARITIME STUDIES
Texas A&M University At Galveston
Galveston, TX05.2017
Skills
- Management
- Customer Service
- Typing
- Active listening
- Microsoft Office
- Salesforce
- Problem-solving
- Verbal and Written Communication
- In-Person Tutoring
Timeline
Instructional Paraprofessional
Lufkin ISD
02.2024 - Current
Tutor
Lufkin Independent School District
09.2023 - Current
After-School Tutor
Lufkin ISD
09.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Wolters Kluwer at ROI Call Center Solutions
07.2022 - 11.2022
OFFICE WORKER
Galveston Party Boats
07.2020 - 05.2021
CASHIER, DEPARTMENT MANAGER
Walmart
11.2016 - 04.2020
BACHELOR OF ARTS - MARITIME STUDIES
Texas A&M University At Galveston
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