Acasia Deland
Brownwood,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Small World Child Development Center
01.2025 - Current
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Custodian
Brownwood ISD
07.2025 - 08.2025
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Sales Associate
Dollar General
08.2024 - 05.2025
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Correctional Officer
Texas Department Of Criminal Justice
02.2024 - 06.2024
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
Program Advisor
GC Services
10.2023 - 11.2023
- Developed and maintained database of financial records for clients.
- Devised and implemented controls and procedures to promote financial accuracy.
- Generated financial projections and forecasts for short- and long-term.
Sales Associate
Dollar General
12.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Used in-store system to locate inventory and place special orders for customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Shipley Do-Nuts
07.2018 - 12.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Baked, decorated and displayed donuts per guidelines.
Education
High School Diploma -
Brownwood High School
05-2018
Skills
- Parental communication
- Recreational supervision
- Adaptability and flexibility
- Age-appropriate activities
- Story time, arts, and crafts
- Child observation
- Child safety procedures
- Drawer balancing
- Point-of-sale system operation
- Customer relations
- Time management proficiency
- Conflict resolution
Certification
- Heartsaver First Aid CPR AED - 08/12/2025
Timeline
Custodian
Brownwood ISD
07.2025 - 08.2025
Daycare Teacher
Small World Child Development Center
01.2025 - Current
Sales Associate
Dollar General
08.2024 - 05.2025
Correctional Officer
Texas Department Of Criminal Justice
02.2024 - 06.2024
Program Advisor
GC Services
10.2023 - 11.2023
Sales Associate
Dollar General
12.2018 - 05.2019
Cashier
Shipley Do-Nuts
07.2018 - 12.2018
High School Diploma -
Brownwood High School