Summary
Overview
Work History
Education
Skills
Timeline
IMMEDIATE VALUE TO YOU
PRIOR EXPERIENCE
Generic

Amando Castillo

Lakewood,CO

Summary

Dear Selection Committee, I am interested in being the newest member of your Team, as it will be my first opportunity to get hands-on experience specifically within an exciting environment where technical support is the specific focus. If you seek a calm change agent with the versatility and techno-savvy qualities to guide customers to solutions quickly and easily via phone, look no further. I have been assisting my mother in raising a niece and nephew for the past 9 years. While I was glad to have been able to function in this capacity, the time has come for me to branch out and pursue my dream ... the IT world. Others know me to be a techno-nerd and, thus, the first person who is called when technology is not working. You will find me to be an innovative and detail-oriented individual with technique in problem solving coupled with strategic thinking and the willingness and ability to work long hours to complete any assignment. I know the importance of professionalism, respect, character, results, and integrity on and off the job. It is now time for me to make a difference in the world. If you could benefit from a dedicated, passionate, and goal-oriented home-based tech support and customer service specialist, I would welcome a personal interview where we might establish a mutual interest. Thank you for your time and consideration. Respectfully submitted, Amando Castillo Enclosure: Résumé

Overview

15
15
years of professional experience

Work History

TSRII

Concentrix
04.2017 - 05.2018
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

TSRII

Teletech at Home
09.2016 - 05.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Wireless Representative

Best Buy
01.2003 - 01.2005
  • Sold products and accessories to best match customer needs, regardless of price or situation.
  • Earned certificate from Verizon for High Sales for the Quarter.
  • Reputation for effectively communicating solutions in terms that customer could easily understand.

Home School Teacher / Primary Caregiver

Castillo & Associates
01.2005 - 2011
  • Establish and enforce rules for behavior and procedures for maintaining order.
  • Organize and lead activities designed to promote physical, mental and social development: games, arts and crafts, music, storytelling and field trips.
  • Teach basic skills: color, shape, number and letter recognition, personal hygiene and social skills.
  • Observe and evaluate performance, behavior, social development and physical health.
  • Read books to class.
  • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
  • Assimilate arriving children to school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
  • Serve meals and snacks in accordance with nutritional guidelines.
  • Teach proper eating habits and personal hygiene.

Education

High School Diploma -

Mandeville High School
Mandeville

Skills

  • Business Development
  • Sales
  • Quality Customer Service
  • Common Sense Approach to Problems
  • Finance/Budget Administration
  • Project Management
  • New Product/Service Development
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable

Timeline

TSRII

Concentrix
04.2017 - 05.2018

TSRII

Teletech at Home
09.2016 - 05.2017

Home School Teacher / Primary Caregiver

Castillo & Associates
01.2005 - 2011

Wireless Representative

Best Buy
01.2003 - 01.2005

High School Diploma -

Mandeville High School

IMMEDIATE VALUE TO YOU

  • Calm Demeanor – Able to remain calm and reasonable in time of crisis.
  • Consistency – Able to do job the same way, every time.
  • Change Management - Move easily from task to task with little or no notice.
  • Client Relations - Desire to convey sincerity.
  • Following Safety Protocol - Comply with policy or traditional way situations are handled.
  • Versatility - Bring multitude of talents and willingness to adapt talents to changing assignments as required.

PRIOR EXPERIENCE

  • CUSTOMER SUPPORT ... Blockbuster ... Louisiana ... 2 years
  • SPORTING GOODS SALES ASSOCIATE ... Walmart ... Colorado ... 3 years
  • Cashier ... Burger King ... Louisiana ... 2 years
  • T1 and T2 Technical Support for Tele Tech... @home ... 3 years

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Amando Castillo