Andres Camacho
Tucson
Summary
Seasoned Immigration Paralegal with nearly 10 years of experience in immigration case management and client communication. Utilizes advanced IT skills to enhance workflows and optimize processes. Bilingual in English and Spanish, dedicated to improving compliance and client service in legal operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Immigration Paralegal
Jacob A. Riis Neighborhood Settlement
Long Island City
01.2025 - 08.2025
- Assisted attorneys in preparing immigration documents, ensuring accuracy and timely submission.
- Streamlined client communication, enhancing satisfaction and reducing response time.
- Managed complex immigration cases, ensuring compliance with evolving regulations.
- Conducted thorough research, prepared detailed documentation, and liaised with government agencies.
- Streamlined case processing, reducing turnaround time and enhancing client satisfaction.
- Implemented efficient filing systems and leveraged technology to optimize workflows.
- Partnered with attorneys and clients, providing expert guidance on immigration matters.
- Meticulously reviewed and prepared asylum, U-Visa, Petition, and SIJ applications, ensuring accuracy and completeness.
- Offered compassionate support to clients, providing timely updates and assisting in gathering documentation.
Immigration Paralegal
JL Law LLC
Philadelphia
03.2024 - 01.2025
- Assisted attorneys in preparing immigration documents, ensuring accuracy and timely submission.
- Streamlined client communication, enhancing satisfaction and reducing response time.
- Managed complex immigration cases, ensuring compliance with evolving regulations.
- Conducted thorough research, prepared detailed documentation, and liaised with government agencies.
- Streamlined case processing, reducing turnaround time and enhancing client satisfaction.
- Implemented efficient filing systems and leveraged technology to optimize workflows.
- Partnered with attorneys and clients, providing expert guidance on immigration matters.
- Meticulously reviewed and prepared asylum, U-Visa, Petition, and SIJ applications, ensuring accuracy and completeness.
- Offered compassionate support to clients, providing timely updates and assisting in gathering documentation.
Microsoft Office 365 Edu Engineer
Mural
Tucson
05.2020 - 08.2023
- Managed O365 education tenants, enhancing IT efficiency and user satisfaction.
- Migrated mailboxes to O365, streamlining communication processes.
- Configured SharePoint Online, optimizing content management and collaboration.
- Utilized PowerShell for Azure and O365, improving system automation.
- Resolved Intune device issues, ensuring seamless connectivity.
Office 365 Team Lead
Mural
Tucson
10.2019 - 05.2020
- Led a team of 11 Office 365 Ambassadors, consistently surpassing company KPIs.
- Resolved technical issues and provided strategic O365 solutions to enhance business operations.
- Facilitated user adoption through training and support, boosting application engagement.
- Applied ITIL processes to manage changes, incidents, and service requests efficiently.
- Maintained up-to-date knowledge of technology advancements to drive continuous improvement.
Office 365 Ambassador
Mural
Tucson
06.2017 - 10.2019
- Resolved complex Office 365 cases, enhancing team performance and user satisfaction.
- Led training sessions, boosting user adoption and operational efficiency.
- Implemented O365 solutions, aligning with business goals and improving productivity.
- Supported ITIL processes, ensuring seamless service management and reduced downtime.
Subject Matter Expert/ Floor Support/ Escalations/ IT
Comcast
Tucson
02.2016 - 01.2017
- Managed fallout service orders, enhancing process efficiency and client satisfaction.
- Optimized Xfinity service upgrades and transfers, aligning with customer needs.
- Resolved complex escalations, improving service reliability and customer trust.
Technical Support, Consultative Sales
Verizon Wireless
Tucson
09.2015 - 12.2015
- Enhanced customer plans, boosting satisfaction and retention.
- Resolved mobile issues, improving device usability.
- Adhered to integrity and service standards, ensuring quality support.
Technical Support
Convergys
Tucson
02.2015 - 09.2015
- Resolved internet and phone issues, improving customer experience.
- Enhanced customer service response times, increasing client satisfaction.
- Expanded Comcast service lines, contributing to higher customer retention.
Education
J.D. - Law
Capital University Law School
Columbus, OH08-2025
J.D. - Law
Widener University Law School
Wilmington, DE08-2022
Law - Bachelor Degree
The University of Arizona
Tucson, AZ07-2021
Business Administration - Bachelor of Science
The University of Arizona
Tucson, AZ08-2014
Skills
- Immigration case handling
- Legal assistant expertise
- Paralegal experience
- Client case management
- Client consultation
- Client intake
- Client follow-up
- LexisNexis and Westlaw
- Legal documentation
- Legal compliance knowledge
- Document management systems
- Case management software
- Typing proficiency
- Office 365 proficiency
- Google Docs proficiency
- Adobe Acrobat proficiency
- iManage system knowledge
- Document cloud storage
- Time management skills
- Empathy patience
- Interpersonal communication
- Client interviewing
- Phone etiquette
- Hearing scheduling
- Technical support
- Product demonstrations
- Legal compliance knowledge
Certification
- Certified Notary Public
- Paralegal Certificate
- MCSA
- MCSE
Languages
- Multilingual
- Bilingual
Timeline
Immigration Paralegal
Jacob A. Riis Neighborhood Settlement
01.2025 - 08.2025
Immigration Paralegal
JL Law LLC
03.2024 - 01.2025
Microsoft Office 365 Edu Engineer
Mural
05.2020 - 08.2023
Office 365 Team Lead
Mural
10.2019 - 05.2020
Office 365 Ambassador
Mural
06.2017 - 10.2019
Subject Matter Expert/ Floor Support/ Escalations/ IT
Comcast
02.2016 - 01.2017
Technical Support, Consultative Sales
Verizon Wireless
09.2015 - 12.2015
Technical Support
Convergys
02.2015 - 09.2015
J.D. - Law
Capital University Law School
J.D. - Law
Widener University Law School
Law - Bachelor Degree
The University of Arizona
Business Administration - Bachelor of Science
The University of Arizona