Accassia Ham
San Antonio
Summary
Dynamic customer service professional with extensive experience at Progressive Insurance, excelling in insurance processing and client communication. Proven ability to build trust and resolve complex issues efficiently. Skilled in call center operations and adept at managing customer needs, ensuring compliance and satisfaction in a fast-paced environment. Dedicated Processor with several years of experience optimizing data workflows for accuracy and efficiency. Skilled in streamlining processes using Microsoft Excel and proprietary database software. Detail-oriented and deadline-driven with strong problem-solving abilities. Effective communicator and team player committed to meeting performance goals.
Overview
8
8
years of professional experience
Work History
Processor
Progressive Insurance
San Antonio
01.2022 - Current
- Processed insurance filings accurately and efficiently according to company guidelines.
- Reviewed and analyzed documentation for compliance with policy requirements.
- Communicated with clients to gather necessary information for filing processing.
Customer Service Representative
Progressive
San Antonio
06.2018 - 01.2022
- Building trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
- Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments
- Assisted customers with inquiries and resolved issues effectively.
- Processed policy changes and updates in the customer management system.
- Provided accurate information about products and services to clients.
Customer Service Representative
First source Transaction Services, LLC
Colorado Springs
09.2017 - 05.2018
- I answered customer service telephone calls regarding existing accounts and claims.
- I made the requested policy account and claim changes.
- Responded to questions and concerns about service, and escalated calls appropriately.
- Upgraded services and offered different service packages or options.
- I greet customers in a timely manner, claims escalations, and insurance.
Education
Master's degree - Information Assurance
Strayer University-Global Region
San Antonio, TX12-2023
Bachelor’s - criminal justice
Strayer University
San Antonio, TX10.2018
Skills
- Customer care and support
- Call center operations
- Customer service representative
- Security management
- Insurance processing
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Processor
Progressive Insurance
01.2022 - Current
Customer Service Representative
Progressive
06.2018 - 01.2022
Customer Service Representative
First source Transaction Services, LLC
09.2017 - 05.2018
Master's degree - Information Assurance
Strayer University-Global Region
Bachelor’s - criminal justice
Strayer University
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