Madison Broska
Troy,IL
Summary
Dynamic professional with experience in retail and hospitality. Skilled in effective communication, teamwork, and attention to detail. Committed to enhancing customer satisfaction and loyalty through exceptional service and efficient operations.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
PetSmart Charities
Glen Carbon, IL
10.2025 - Current
- Assisted customers with product selection and provided recommendations based on individual pet needs.
- Maintained cleanliness and organization of sales floor to enhance customer shopping experience.
- Operated cash register, processed transactions, and managed inventory levels efficiently.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Supported merchandising initiatives by setting up promotional displays according to company standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Housekeeper
Holiday Inn Suites
Edwardsville, IL
05.2025 - 08.2025
- Maintained cleanliness and organization of guest rooms and common areas.
- Ensured compliance with safety and sanitation standards throughout facility.
- Assisted in inventory management of cleaning supplies and equipment.
- Responded promptly to guest requests for additional amenities or services.
- Adapted quickly to changing priorities based on hotel occupancy levels.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Camp Counselor
Troy Parks And Recreation
Troy, IL
05.2025 - 07.2025
- Supervised daily activities and ensured safety protocols for campers.
- Assisted in planning and organizing recreational programs and events.
- Fostered positive relationships with campers to promote inclusivity and teamwork.
- Monitored camper behavior and resolved conflicts effectively.
- Maintained cleanliness and organization of camp facilities and equipment.
- Communicated regularly with parents regarding camper progress and events.
- Participated in training sessions to develop leadership skills and program knowledge.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Fast Food Worker
Taco Bell
Troy, IL
03.2021 - 04.2024
- Operated kitchen equipment to prepare menu items efficiently.
- Maintained cleanliness and organization in dining and food preparation areas.
- Assisted with training new team members on service protocols and product knowledge.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Implemented strategies to streamline food assembly processes, enhancing speed of service.
- Ensured compliance with health and safety regulations throughout daily operations.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Triad Highschool
Troy, IL05-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Vacuuming and sweeping
- Mopping and sweeping
- Time management
- Positive engagement
- Child supervision
- Effective communication
- Attention to detail
- Creative mindset
- Problem resolution
- CPR
- First aid
Timeline
Retail Sales Associate
PetSmart Charities
10.2025 - Current
Housekeeper
Holiday Inn Suites
05.2025 - 08.2025
Camp Counselor
Troy Parks And Recreation
05.2025 - 07.2025
Fast Food Worker
Taco Bell
03.2021 - 04.2024
High School Diploma -
Triad Highschool