ACE TAVOLACCI
Las Vegas
Summary
Dynamic business operations leader with a proven track record at Hilton Grand Vacations, excelling in contract lifecycle management and process optimization. Achieved a 93% reduction in unresolved issues while fostering cross-functional collaboration. Proficient in Salesforce CRM and committed to enhancing operational efficiency through innovative solutions and effective communication.
Overview
19
19
years of professional experience
Work History
Lead Document Services
HILTON GRAND VACATIONS
Las Vegas
03.2026 - Current
- Proactively follow up on issue contracts and ensure newly assigned items are worked within 7 days of assignment, delegating tasks as appropriate to meet timelines.
- Coordinated with departments and external partners to enhance resolution efforts, utilizing exception processes and innovative solutions.
- Monitored open issues and team member leadership questions chat to identify recurring challenges and skill gaps affecting quality and efficiency.
- Assisted in developing and implementing Phase 2 of Aged Issues initiative, contributing to contract reduction efforts.
Sole Proprietor (Independent Contractor)
UBER TECHNOLOGIES
Las Vegas
09.2021 - Current
- Delivered over 3,000 rides with a consistent 5-star rating through efficient route management.
- Managed ride scheduling and driver assignments for optimal service delivery.
- Coordinated daily logistics and enhanced customer experience through mobile platform integration.
- Developed customer service protocols to enhance rider and driver experiences.
- Coordinated training sessions for new drivers on platform usage and safety standards.
Document Services Coordinator
HILTON GRAND VACATIONS
Las Vegas
07.2025 - 02.2026
- Reviewed and audited incoming contracts and returns in queue to ensure compliance and accuracy.
- Achieved productivity standards while maintaining error margin below 3%.
- Reduced aged review and audit issues by 15% ahead of Q4 2025 target.
Contract Operations Coordinator
HILTON GRAND VACATIONS
Las Vegas
02.2024 - 07.2025
- Liaised with onsite QA and remote underwriting teams to review and process executed deeded and trust contracts, ensuring timely audit compliance for corporate transmittal.
- Designed and implemented a standardized deed cancellation workflow for the Las Vegas Deeded Cancellations Team, enhancing compliance and closing the gap for inefficiencies through a streamlined process.
- Reduced unresolved operational issues by 93% through deep-dive analysis and structured tracking.
- Graduated top of cohort in HGV Ignite Leaders program, focusing on operational innovation and leadership development.
- Conducted new hire interviews and supported multiple properties through float assignments.
Installation Scheduling Operations, Amazon Key
AMAZON, KEY FOR BUSINESS
Las Vegas
01.2022 - 07.2022
- Optimized installs by coordinating with 3rd party vendors considering availability and location.
- Streamlined scheduling processes by automating manual tasks through CRM integration.
- Built and led a vendor scheduling workflow, reducing reschedules by roughly 50% through root cause analysis and process redesign supporting the Inside Sales Account Management (ISAM) sales team.
- Cross-trained across operations teams in quality assurance, mapping, finance, and technical support to enhance operational flexibility.
Channel Partner Operations Specialist
AMAZON, KEY FOR BUSINESS
Las Vegas
03.2021 - 12.2021
- Streamlined job intake and verification workflows for Channel Partner sales team, enhanced onboarding process for new CP installers, and expedited invoice closure to increase successful installs.
- Managed communication between Amazon and channel partners for seamless collaboration.
- Created automated reporting and dashboards in Salesforce, Excel, Tableau (SQL), Hubble (SQL), and Quip to enhance install tracking and facilitate stakeholder communication.
- Analyzed market trends to identify opportunities for channel growth and expansion.
- Developed strategic partnerships with businesses to enhance product visibility.
Business Operations and Contracts Manager
CHOICE PRODUCTS AND SERVICES
Syosset
10.2012 - 07.2020
- Digitized contract workflows by launching and administering DocuSign and Salesforce CRM systems, boosting completion rate by 40%, reducing life of contract by almost 50% and saving time on account set up.
- Increased signed non-exclusive sub-dealer agreements by 30% and branded store approvals by 40% through improved data verification and document storage and management.
- Oversaw conversion from paper checks to ACH processing, enhancing payment cycle efficiency and strengthening risk controls.
- Developed and delivered strategic reporting to leadership across operations, sales, and legal departments to inform decision-making.
- Established workflow to mitigate risk by auditing new intakes for fraud, ensuring valid documentation and compliance with state business licenses and TAX-ID verification.
- Partnered with 3rd party vendors such as EPAY to improve sub-dealer cash flow and increase sales volume through established lines of credit.
- Led project coordination across accounting, logistics, legal, and sales teams for cross-functional execution for a Wireless Telecom Master Agent for brands such as T-Mobile, Metro-PCS, and prepaid carriers.
- Oversaw commercial lease administration and ensured insurance compliance for national sub-dealer operators.
Floating Teller
CAPITAL ONE BANK
East Village
09.2011 - 05.2012
- Provided high-quality customer service and managed cash-handling alongside daily branch operations.
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Assisted customers with account inquiries and product information.
- Supported Manhattan branches, exceeded sales referral targets while ensuring transactional accuracy.
Senior Teller
JPMORGAN CHASE BANK
Hampton Bays
12.2006 - 05.2010
- Achieved highest sales referrals in Suffolk County, NY, by engaging clients and identifying their needs.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Enforced bank policies, procedures, and US Federal acts and banking regulations while training new hires on compliance.
- Maintained compliance with banking regulations and policies.
Education
BACHELOR OF ARTS - ECONOMICS
The City College of New York
01-2013
ASSOCIATE OF ARTS - GENERAL STUDIES
Suffolk County Community College
01-2009
Skills
- Contract Lifecycle Management
- Document Management
- Process Optimization and Compliance
- Project and Vendor Management
- Quality Assurance
- Auditing
- Data Integration and Analysis
- Salesforce CRM
- Sugar CRM
- DocuSign Administrator
- Excel
- SQL
- Tableau
- Cognos
- Hubble
- Communication skills
- Project management
- Document Quality Control
- Deep Dive analysis
- Deep dive analysis
Technical Skills And Certifications
Excel, Cognos, Tableau, SQL, GAM Tools, Quip, Hubble, DocuSign, Salesforce, Sugar, Microsoft Dynamics, Onsite, Hybrid, Remote, Hilton Ignite Leadership Program (Top Graduate, 2024), Emergenetics Personality Assessment, 6 Types of Working Genius assessment
Timeline
Lead Document Services
HILTON GRAND VACATIONS
03.2026 - Current
Document Services Coordinator
HILTON GRAND VACATIONS
07.2025 - 02.2026
Contract Operations Coordinator
HILTON GRAND VACATIONS
02.2024 - 07.2025
Installation Scheduling Operations, Amazon Key
AMAZON, KEY FOR BUSINESS
01.2022 - 07.2022
Sole Proprietor (Independent Contractor)
UBER TECHNOLOGIES
09.2021 - Current
Channel Partner Operations Specialist
AMAZON, KEY FOR BUSINESS
03.2021 - 12.2021
Business Operations and Contracts Manager
CHOICE PRODUCTS AND SERVICES
10.2012 - 07.2020
Floating Teller
CAPITAL ONE BANK
09.2011 - 05.2012
Senior Teller
JPMORGAN CHASE BANK
12.2006 - 05.2010
BACHELOR OF ARTS - ECONOMICS
The City College of New York
ASSOCIATE OF ARTS - GENERAL STUDIES
Suffolk County Community College