Ace Angelo T. Platero
Raleigh,NC
Summary
Initially studied and worked in the automotive industry. Experienced in automotive customer service related field for more than 10 years. Transitioned to Physical Therapy by means of studying abroad and graduating with a Bachelor's Degrees in Physical Therapy. My experience here at Rex has equipped me with strong problem-solving abilities, willingness to learn, and enhanced my communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Also, this journey and experience has thought me it's never to late to achieve your goals and dreams in life.
Overview
23
23
years of professional experience
Work History
Rehab Therapy Aide
UNC Rex Hospital
Raleigh, NC
09.2023 - Current
- Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
- Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.
- Educated patients and families on home exercise programs, increasing adherence to therapy recommendations outside the clinic setting.
- Collaborated with physical and occupational therapists to deliver comprehensive care, addressing functional limitations and improving daily living skills.
- Promoted a safe and clean therapy environment by sanitizing equipment and maintaining organized treatment spaces.
- Prepared patients for therapy sessions by setting up equipment and ensuring their comfort throughout treatments.
- Disinfected tools, equipment and surfaces after patient care.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Centralized Transporter
UNC Rex Hospital
Raleigh, NC
10.2022 - 09.2023
- Participated in ongoing training programs to keep abreast of best practices and maintain top-notch performance as a Centralized Transporter.
- Maximized team efficiency by actively participating in daily huddles and collaborating on strategies to improve workflow management.
- Assisted in maintaining cleanliness within the healthcare facility by properly sanitizing equipment after each use.
- Managed high-pressure situations effectively, quickly adapting to unforeseen changes in schedules or priority transports as needed.
Business Development Manager
Leith of Wendell
Wendell, NC
03.2021 - 12.2021
- Responsible for helping with the growth of the company
- Attract new clients/customers by creating a network of contacts
- Manage current clients/customers by means of email, phone call, text follow up in regards to the current service they have received
- Manage inbound calls, emails, text from clients/customers by answering their concerns, transfer to the correct department, and set up reservations for their vehicle
- Research new trends in the market for potential new clientele
Service Advisor/Writer
Leith of Wendell
Wendell, NC
10.2007 - 03.2021
- Liaison between the service technician, the customer, the parts department, and the sales department
- Provide the best customer service possible during the customer's service visit
- Advise the customer the current status of their vehicle as well as any needed services/repairs that need to be performed
- Provide detailed explanations on needed repairs as well as an accurate price for it
Detail Technician
Leith INC.
Raleigh, NC
06.2002 - 07.2003
- Ensures the vehicles are initially prep prior to vehicle sale
- Applying paint coating such as Simoniz System 5 and Glass coat
- Exterior detail by buffing using an electrical buffing machine with the correct buffing compound
- Interior detail by means of vacuum cleaner, steam machine and different chemicals
Education
Bachelors of Physical Therapy - Physical Therapy
Our Lady of Fatima
Antipolo City Philippines10.2017
Associates in Specialized Technology - Automotive Technology And Management
WyoTech
Blairsville, PA09-2006
High School Diploma -
Wakefield High School
Raleigh, NC06-2003
Skills
- Customer service
- Computer literacy
- Time management
- Guest services
- Bilingual
- Communication skills
Timeline
Rehab Therapy Aide
UNC Rex Hospital
09.2023 - Current
Centralized Transporter
UNC Rex Hospital
10.2022 - 09.2023
Business Development Manager
Leith of Wendell
03.2021 - 12.2021
Service Advisor/Writer
Leith of Wendell
10.2007 - 03.2021
Detail Technician
Leith INC.
06.2002 - 07.2003
Bachelors of Physical Therapy - Physical Therapy
Our Lady of Fatima
Associates in Specialized Technology - Automotive Technology And Management
WyoTech
High School Diploma -
Wakefield High School