Dylan Huhn
Cedar Grove
Summary
Developed technical skills in fast-paced IT support environment, focusing on hardware diagnostics and software troubleshooting. Demonstrated ability to handle multiple priorities and deliver effective solutions. Seeking to transition into new field, leveraging problem-solving abilities and technical expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Company Owner
Life Wind Bagpiping
04.2022 - Current
- Managed all accounting, recording keeping, scheduling, customer service, and advertising of Life Wind Bagpiping
- Maintained positive relationships with customers through excellent customer service practices
- Identified areas of improvement within the organization to drive efficiency and productivity
- Oversaw daily operations, ensuring compliance with all relevant laws and regulations
PC technician user support contractor
TEKsystems
10.2022 - 12.2024
- Experienced with service now ticketing system and Kace asset management, simular to SCCM Microsoft Endpoint Configuration Manager
- Resolved customer service inquiries in a timely fashion while providing excellent customer service
- Utilized remote access tools for diagnosing client issues remotely from the office
- Developed documentation related to system setup procedures and best practices for users
- Performed system upgrades, component replacements, and repairs on desktop computers
- Trained staff members on the use of new applications and technologies used by the organization
Route Driver
Waste Management
11.2021 - 04.2022
- Created app based maps to track garbage route
- Communicated regularly with dispatch regarding delays, changes in schedule
- Efficiently managed multiple stops within tight timelines without compromising safety or customer satisfaction
- Completed daily pre-trip inspections of vehicles to ensure safety compliance
Resident Manager group home
Our Homes Christian Ministries
07.2020 - 12.2021
- Established record management systems to enhance accuracy and confidentiality of resident data and documentation
- Resolved tenant complaints in a timely manner while maintaining positive relationships with all residents
- Coordinated with external vendors for repairs and maintenance services as required by the property owners and managers
- Conducted regular inspections of the building to identify potential maintenance issues and take corrective action as needed
Youth Career adviser
Rural MN CEP
08.2017 - 07.2020
- Matched over 700 students a year to personally suited, minimal debt, post high school career paths
- Gave presentations to groups of 20-300 frequently
- Provided guidance on resume writing, job search strategies, interviewing techniques and networking opportunities
- Maintained relationships with employers to identify current trends in the labor market and potential job openings
- Facilitated one-on-one meetings with clients to discuss progress towards achieving career goals
- Identified resources available in the community such as job training programs or assistance with housing expenses
Bus driver
VERNDALE PUBLIC SCHOOL DISTRICT
09.2011 - 05.2017
- Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality
- Successfully completed all required training courses related to school bus operation and safety
- Attended regular in-service meetings to keep current with school requirements and state and federal regulations
Substitute Teacher
VERNDALE PUBLIC SCHOOL DISTRICT
09.2011 - 05.2017
- Demonstrated strong classroom management techniques to ensure a safe learning environment
- Employed various instructional strategies such as lectures, demonstrations, multimedia presentations and hands-on activities
- Provided differentiated instruction to meet the diverse needs of students in grade levels K-12
- Integrated technology into lesson plans to facilitate student understanding of subject material
Chemical loader/ground crew
Peterson Aerial Spraying
04.2012 - 09.2016
- Followed strict compliance with OSHA regulations concerning hazardous materials handling
- Ensured that all safety procedures were followed during the loading and unloading process
Pizza Cook/ Delivery driver
Tower Pizza
12.2010 - 06.2014
- Communicated effectively with co-workers to ensure timely preparation of food items during peak hours
- Demonstrated ability to quickly learn new recipes and techniques for preparing a variety of pizzas
- Displayed excellent customer service skills by accurately taking orders from customers
Security Guard
Three Rivers Park District
04.2010 - 09.2010
- Kept campers informed of severe weather
- Monitored conflict resolution of angry campers
Dock Hand
Harbor Centre Marina
04.2004 - 08.2006
- I cleaned bathrooms, boat slips, refueled boats and performed septic pump outs
Dishwasher
Pine Hills Country Club
06.2002 - 04.2004
- I prepared wedding banquets, cleaned dishes and did inventory with the chef
Education
Bachelor of Science - Christian Studies
Crown College
Saint Bonifacius, MN05.2010
Bachelor of Science - Youth Ministry
Crown College
Saint Bonifacius, MN05.2010
Dual associates - Cyber security, and networking
Moraine Park Technical College
09.2026
Skills
- Customer relations
- Desktop technical support
- Small business operations
- Help desk operations
- Effective communication
- Active Directory Experience
- ServiceNow
- Printer troubleshooting
- Remote assistance
- Advanced troubleshooting
Accomplishments
Google IT Support Specialization
Course Certificates Completed
Operating Systems and You Becoming a Power User
System Administration and IT Infrastructure Services
Technical Support Fundamentals
IT Security Defense against the digital dark arts
The Bits and Bytes of Computer Networking
Certification
- Technical Support Fundamentals
- System Administration and IT Infrastructure Services
- IT Security: Defense against the digital dark arts
- Google IT Support Specialization
- The Bits and Bytes of Computer Networking
Timeline
PC technician user support contractor
TEKsystems
10.2022 - 12.2024
Company Owner
Life Wind Bagpiping
04.2022 - Current
Route Driver
Waste Management
11.2021 - 04.2022
Resident Manager group home
Our Homes Christian Ministries
07.2020 - 12.2021
Youth Career adviser
Rural MN CEP
08.2017 - 07.2020
Chemical loader/ground crew
Peterson Aerial Spraying
04.2012 - 09.2016
Bus driver
VERNDALE PUBLIC SCHOOL DISTRICT
09.2011 - 05.2017
Substitute Teacher
VERNDALE PUBLIC SCHOOL DISTRICT
09.2011 - 05.2017
Pizza Cook/ Delivery driver
Tower Pizza
12.2010 - 06.2014
Security Guard
Three Rivers Park District
04.2010 - 09.2010
Dock Hand
Harbor Centre Marina
04.2004 - 08.2006
Dishwasher
Pine Hills Country Club
06.2002 - 04.2004
Dual associates - Cyber security, and networking
Moraine Park Technical College
Bachelor of Science - Christian Studies
Crown College
Bachelor of Science - Youth Ministry
Crown College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work from home optionHealthcare benefits4-day work weekCareer advancementStock Options / Equity / Profit SharingPaid time offFlexible work hoursSimilar Profiles
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