Ashley Christian
Memphis,TN
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
HoneyComb
Memphis, TN
01.2025 - Current
- Coordinated patient referrals to specialists and healthcare providers efficiently.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients in understanding referral processes and insurance coverage details.
- Assisted in patient intake by collecting medical histories and updating records.
- Supported physicians during examinations by preparing instruments and ensuring cleanliness.
- Managed appointment scheduling to optimize patient flow and minimize wait times.
- Conducted basic lab tests and processed specimens for further analysis.
- Maintained inventory of medical supplies to ensure availability for procedures.
- Communicated effectively with patients and families to address concerns and provide information.
Clinical Manager
Dedicated Senior Medical Center
Memphis, TN
09.2020 - 10.2025
- Supported a multidisciplinary team of doctors and specialists daily.
Managed payroll, scheduling, and billing processes efficiently.
Conducted coaching sessions and 1-on-1 meetings to enhance team performance.
Developed improvement plans to address operational challenges and optimize workflows.
Trained employees on best practices and patient care protocols.
Oversaw inventory management to ensure adequate supplies for operations.
Assisted with patient care, including conducting vitals, injections, IV therapy, and EKGs. - Evaluated clinical processes to improve service delivery at the center.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
Center Manager
Nova Medical Centers
Memphis, TN
10.2022 - 08.2024
- Managed electronic health records for accurate patient information tracking.
- Coordinated patient referrals to ensure timely access to medical services.
- Communicated with healthcare providers to facilitate referral processes effectively.
- Reviewed incoming referrals for completeness and accuracy before processing.
- Managed daily operations to ensure efficient center functionality.
- Implemented training programs to enhance employee skills and performance.
- Coordinated inventory management and ensured supply availability.
- Conducted regular performance evaluations and provided constructive feedback.
Certified Medical Assistant
BAPTIST WOMEN'S HOSPITAL
01.2018 - 06.2020
- Support a team of six clinicians obtaining medical history, obtaining medical history, medications, vitals, and preparing patients for procedures and physical while ensuring prompt patient care within an established schedule. Success working in a time sensitive setting, taking emergency calls and walk-ins and following up on emergency room visits and walk-ins within a 24-hour timeframe.
Certified Medical Assistant Lead
The Urology Group
07.2015 - 01.2018
- Improved provider reputation by creating impactful, safety-oriented patient experiences.
Maintained accurate entries in electronic medical records for optimal data management.
Executed internal audits focusing on adherence to HIPAA and ICD-9-CM guidelines.
Assisted various departments by gathering vital signs and supporting patient consultations.
Responded to performance evaluations fostering staff improvement and development initiatives.
Supervised employee productivity and facility performance aligned with strategic goals.
Conducted training programs ensuring compliance with established departmental practices.
Provided ongoing support across departments to enhance operational workflows. - Coordinated patient referrals to ensure timely access to medical services.
- Collaborated with insurance representatives to verify patient eligibility and coverage.
- Maintained confidentiality of patient information in compliance with regulations.
- Communicated with healthcare providers to facilitate referral processes effectively.
Medical Assistant, Primary Care Specialist
Primary Care
10.2010 - 07.2015
- Handled patient intake, took medical histories and vital signs, conducted EKG's and administered pregnancy tests, performed urinalyses, throat cultures, answered the phone lines, updated medical records, scheduled appointments for patients Responsible for restocking rooms and assisted during GYN procedures.
Medical Assistant Lead, Internal Medicine & Infectious Disease
Internal Medicine
05.2008 - 10.2010
- Coordinating clinical staff, providing medical treatment, promoting a positive working environment, assisting office managers, providing treatment information to patients, and preparing staff schedules. Assist management team in conducting performance reviews, and have the ability to understand and carry out written, oral, or graphic instructions.
Education
Bachelor of Science - Business Administration
Le Moyne-Owen College
Memphis, TN05-2022
MEDICAL ASSISTANT - Medical
REMINGTON COLLEGE
Memphis, TN02.2008
Skills
- Leadership in clinical settings
- Communication effectiveness
- Conflict management strategies
- Organizational abilities
- Electrocardiogram analysis
- Phlebotomy techniques and venipuncture skills
- Vital signs assessment
- Injection techniques
- EMR system management
- Epic software expertise
- ICD-10 coding knowledge
- Experience in medical offices
- Patient care coordination and triage services
- Primary care background
- Transcription of medical records
- Orientation for new employees in healthcare settings
- Experience in hospital environments
- Insurance verification processes and billing practices
- Electronic health records
- Data management
- Follow-up skills
- Scheduling management
- Referral coordination
Certification
- Certified Medical Assistant
- CPR Certification
- AED Certification
- CCMA Certification
- BLS Certification
Custom
Authorized to work in the US for any employer
Timeline
Medical Assistant
HoneyComb
01.2025 - Current
Center Manager
Nova Medical Centers
10.2022 - 08.2024
Clinical Manager
Dedicated Senior Medical Center
09.2020 - 10.2025
Certified Medical Assistant
BAPTIST WOMEN'S HOSPITAL
01.2018 - 06.2020
Certified Medical Assistant Lead
The Urology Group
07.2015 - 01.2018
Medical Assistant, Primary Care Specialist
Primary Care
10.2010 - 07.2015
Medical Assistant Lead, Internal Medicine & Infectious Disease
Internal Medicine
05.2008 - 10.2010
Bachelor of Science - Business Administration
Le Moyne-Owen College
MEDICAL ASSISTANT - Medical
REMINGTON COLLEGE
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