Achuena M Ansah-Dico
Washington,District Of Columbia
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining order fulfillment at Amazon. Excelled in customer service and problem-solving, significantly contributing to team success. Skilled in managing financial transactions and inventory with precision. Proven ability to foster customer loyalty and exceed sales goals at 7-eleven Corporate.
Overview
3
3
years of professional experience
Work History
Sales Associate/ Assistant Manager
7-eleven Corporate
11.2021 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Digital Shopper
Amazon
10.2021 - 01.2022
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Education
Diploma - Business Administration
College of Business Education
Tanzania 12.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate/ Assistant Manager
7-eleven Corporate
11.2021 - 07.2024
Digital Shopper
Amazon
10.2021 - 01.2022
Diploma - Business Administration
College of Business Education
Work Preference
Work Type
Part TimeFull TimeWork Location
HybridImportant To Me
Flexible work hours4-day work week401k matchHealthcare benefitsPaid time offPaid sick leaveWork-life balanceCompany CultureCareer advancementWork from home optionPersonal development programsTeam Building / Company RetreatsSimilar Profiles
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