Alamna Bledsoe
Summary
Dynamic customer service professional with over 5 years of experience dedicated to enhancing client satisfaction and loyalty. Currently pursuing a degree in Dairy Industry Engineering, complemented by a strong background in technical support, client services, and leadership within multicultural environments. Recognized for reliability and a problem-solving attitude, excelling in fast-paced settings where adaptability and clear communication are essential. Proficient dispatcher skilled in coordinating logistics and ensuring timely service delivery, with a proven track record of troubleshooting complex issues to improve user experience and foster customer trust.
Overview
7
7
years of professional experience
Work History
SERVICE TECHNICIAN
B&R Services
Indianapolis, IN, USA
12.2023 - 01.2025
- Delivered reliable support and technical services with attention to detail.
- Maintained strong client communication and service quality.
- Collaborated with team members to resolve issues efficiently.
DEBT RELIEF ADVISOR
Helbing Law Group
01.2022 - 12.2022
- Assisted clients in understanding and resolving financial obligations.
- Handled sensitive cases with empathy and ethical responsibility.
CUSTOMER SERVICE & TEAM SUPPORT
Candy Kitchen & CVS Pharmacy
05.2022 - 09.2022
- Provided responsive and friendly customer care in high-traffic retail environments.
- Handled cashier duties and contributed to team coordination and training.
- Recognized for leadership and ability to resolve client concerns tactfully.
MEDICAL SCHEDULING REPRESENTATIVE
CCD Dominicana Zwanger
Santo Domingo, Puerto Rico
11.2021 - 05.2022
- Scheduled patient appointments through outbound calls with precision and clarity.
- Supported a U.S.-based campaign, applying bilingual and cultural communication skills.
CUSTOMER SERVICE REPRESENTATIVE – SUPERVISOR
Teleperformance Hispaniola
Santo Domingo, Dominican Republic
09.2020 - 11.2021
- Resolved mobile and account issues for U.S. clients in a fast-paced call center.
- Promoted to Supervisor for leadership and high-quality service.
- Balanced performance targets with team motivation.
CASHIER & SERVICE ROLES
USA
05.2018 - 09.2020
- Performed cash handling, food prep, and customer interaction with professionalism.
- Adapted quickly to different team cultures and client expectations.
Education
CHEMICAL ENGINEERING -
Universidad Autónoma De Santo Domingo UASD
01.2016
HIGH SCHOOL - undefined
Centro de Excelencia Republica de Colombia
01.2015
Technical Support Certificate -
Instituto Tecnológico De Las Américas
07-2025
BASIC OFFICE PROGRAM -
INFOTEP
07-2025
ENGLISH - undefined
English Immersion Program
Santo Domingo, Dominican Republic12.2017
Skills
- Bilingual Communication (English & Spanish)
- Customer Experience & Technical Support
- Cybersecurity Fundamentals
- Appointment Scheduling & CRM
- Microsoft Office & Digital Literacy
- Ethical Leadership & Transparency
- Problem Solving with Empathy
- Multicultural Teamwork
- Fast Learner with Initiative
Languages
English
Spanish
Personal Information
- Date of Birth: Jun 27, 1998
- Nationality: Dominican
Timeline
SERVICE TECHNICIAN
B&R Services
12.2023 - 01.2025
CUSTOMER SERVICE & TEAM SUPPORT
Candy Kitchen & CVS Pharmacy
05.2022 - 09.2022
DEBT RELIEF ADVISOR
Helbing Law Group
01.2022 - 12.2022
MEDICAL SCHEDULING REPRESENTATIVE
CCD Dominicana Zwanger
11.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE – SUPERVISOR
Teleperformance Hispaniola
09.2020 - 11.2021
CASHIER & SERVICE ROLES
05.2018 - 09.2020
HIGH SCHOOL - undefined
Centro de Excelencia Republica de Colombia
ENGLISH - undefined
English Immersion Program
CHEMICAL ENGINEERING -
Universidad Autónoma De Santo Domingo UASD
Technical Support Certificate -
Instituto Tecnológico De Las Américas
BASIC OFFICE PROGRAM -
INFOTEP