Acie Nelms

• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Achieved results by working with staff to meet established targets.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Recorded accurate and efficient records in customer database.
• Managed returns, exchanges and refunds in accordance with store policy.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Kept building spaces premises clean inside and outside.

• Managed project timelines and resources to complete projects on schedule and budget.
• Inspected and tested fixtures and systems after installation to confirm proper and safe functioning.
• Cleaned and disposed of debris to maintain safe and clean working environment.
• Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
• Loaded and unloaded materials onto trucks and trailers.

Passed with average score of 644 in the 90th percentile.