Ackecia Richards
Brooklyn
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Driver’s Helper
UPS
12.2024 - Current
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Assisted driver with product or package deliveries to residential and commercial locations.
home health aide
Heart to Heart Home Care
03.2022 - Current
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager
- Checked patients' pulse, temperature, and respiration
- Improved patient well-being by providing compassionate and attentive personal care.
Concierge
Swiss Post Solutions
11.2023 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
crew member
Wendy's
04.2015 - 03.2021
- Maintained calm demeanor in high-stress, fast-paced environment
- Assisted customers with pricing, menu, and Wi-Fi usage inquiries
- Troubleshooted equipment such as office computer and headsets
- Followed appropriate procedures to prevent contamination
- Recommended products based on customer needs
Education
HighSchool Graduate - High School Diploma
INGLEWOOD HIGH SCHOOL
INGLEWOOD, CALIFORNIA06.2015
Skills
- Results oriented
- Computer literate
- Customer service
- Strong interpersonal and communicational skills; capable of handling difficult situations and dealing with testing clients in a professional manner
- Thorough, accurate and also willing to take the time out to execute anything precisely
- Strong work ethic
- Highly adaptable
Timeline
Driver’s Helper
UPS
12.2024 - Current
Concierge
Swiss Post Solutions
11.2023 - 06.2024
home health aide
Heart to Heart Home Care
03.2022 - Current
crew member
Wendy's
04.2015 - 03.2021
HighSchool Graduate - High School Diploma
INGLEWOOD HIGH SCHOOL