Ackeem Simon
New York,USA
Summary
Accomplished operations leader with a successful history at MedRite Urgent Care, focusing on team leadership and client relations. Skilled in Salesforce CRM and conflict resolution, facilitating enhanced service delivery and compliance. Notable achievements include process optimization and effective staff mentoring, driving high performance across teams.
Overview
20
20
years of professional experience
Work History
Generalist / Shelter Operations Team Lead
MedRite Urgent Care
New York, NY
09.2024 - Current
- Lead daily intake operations for incoming guests; assess service needs and coordinate provisions.
- Supervise and mentor new staff during onboarding to ensure SOP compliance and knowledge transfer.
- Utilize Salesforce CRM to document, update, and track guest interactions and service delivery.
- Coordinate logistics related to guest relocation and resource distribution.
- Promote a compassionate service environment through active listening and de-escalation techniques.
- Assist in inventory control and distribution of essential supplies.
Operations & Delivery Associate (Independent Contractor)
Uber Eats
New York, NY
03.2023 - Current
- Recognized as a Platinum Partner for consistent delivery metrics and customer satisfaction.
- Plan and optimize multi-stop routes using real-time GPS technology.
- Maintain professional standards by ensuring vehicle hygiene and service punctuality.
- Engage with restaurant partners and customers to resolve issues and ensure smooth handoffs.
Restaurant Manager / Team Supervisor
Sally’s Fish and Things
Brooklyn, NY
03.2017 - 03.2023
- Supervised a team of 10+ employees; handled scheduling, training, and daily shift operations.
- Developed and implemented standard operating procedures that improved service delivery time and quality.
- Conducted performance evaluations and coached employees to enhance productivity and morale.
- Led inventory control, procurement, and vendor communication to support business goals.
- Managed guest complaints with diplomacy and ensured timely issue resolution.
- Oversaw compliance with local, state, and federal labor laws and food safety regulations.
Cashier / Shift Assistant
Sally’s Fish and Things
Brooklyn, NY
01.2007 - 03.2017
- Handled high-volume cash and card transactions with accuracy and speed.
- Provided exemplary customer service, contributing to repeat business and brand loyalty.
- Maintained POS system accuracy and daily transaction logs.
- Trained junior cashiers and ensured adherence to company policies.
Dishwasher / Kitchen Assistant
Sally’s Fish and Things
Brooklyn, NY
01.2005 - 01.2007
- Supported kitchen operations through sanitation, equipment maintenance, and supply restocking.
- Adhered to health and hygiene standards in high-volume food prep environments.
- Ensured dish machine operation compliance with safety standards.
Education
High School Diploma -
George Westinghouse Career & Technical Ed High School
Brooklyn, NY06.2007
Skills
- Team Leadership & Staff Training
- Client & Guest Relations
- Performance Management
- Process Improvement
- Conflict Resolution
- Cross-Functional Coordination
- Salesforce CRM
- Operations Oversight
- Onboarding & Employee Development
- Scheduling & Labor Management
- Health & Safety Compliance
- Hospitality & Service Excellence
- CRM Systems: Salesforce (Advanced)
- Productivity Tools: Microsoft Word, Excel, PowerPoint, Outlook
- POS Systems: Restaurant and Retail Platforms
- Languages: American Sign Language (Fluent)
- Delivery & Navigation: GPS route optimization tools
Timeline
Generalist / Shelter Operations Team Lead
MedRite Urgent Care
09.2024 - Current
Operations & Delivery Associate (Independent Contractor)
Uber Eats
03.2023 - Current
Restaurant Manager / Team Supervisor
Sally’s Fish and Things
03.2017 - 03.2023
Cashier / Shift Assistant
Sally’s Fish and Things
01.2007 - 03.2017
Dishwasher / Kitchen Assistant
Sally’s Fish and Things
01.2005 - 01.2007
High School Diploma -
George Westinghouse Career & Technical Ed High School
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