Jason Walker
Vancouver
Summary
Resourceful Lead Generalist known for high productivity and efficient task completion. Skilled in time management, cross-functional communication, and problem-solving which enable seamless operations across departments. Excel at leadership, teamwork, and adaptability, ensuring successful project outcomes and effective collaboration.
Overview
28
28
years of professional experience
12
12
years of post-secondary education
Work History
Lead shelter generalist
Catholic Community Services
Vancouver
05.2024 - Current
- Supported clients in accessing community resources and services.
- Facilitated group sessions to promote social integration among clients.
- Provided guidance and support for staff members regarding their roles, responsibilities, and tasks.
- Collaborated with team members to enhance service delivery methods.
- Mentored new staff on organizational policies and procedures.
- Resolved client complaints in a timely manner while providing excellent customer service.
- Coordinated with department heads to develop processes that improved efficiency across departments.
- Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
- Managed schedules, made appointments, and gathered supporting materials.
- Facilitated brainstorming sessions among team members aimed at generating creative ideas.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of clients promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
Delivery Driver
Amazon.com
Portland
01.2017 - 04.2024
- Picked up and delivered designated routes with a focus on care and customer satisfaction.
- Delivered packages to customers efficiently and safely.
- Ensured accurate package delivery by meticulously verifying addresses and contents.
- Operated delivery vehicle while adhering to traffic regulations.
- Managed route planning for timely deliveries each day.
- Communicated with dispatch to provide timely updates on delivery status and resolve any issues.
- Collaborated with team members to optimize delivery processes.
- Assisted in training new drivers on safety protocols and procedures.
Delivery Driver
Postmates
San Diego
01.2013 - 01.2017
- I promptly delivered packages and groceries to customers' homes and offices that were assigned to my route.
Telecommunications Technician
Sunshine Communication Services, Inc
San Diego
07.2006 - 07.2013
- I installed and activated internet and telephone equipment for Cox business customers according to proper procedures.
- I properly performed troubleshooting appointments to fix connectivity issues and restore service to customers.
- Installed and maintained telecommunications systems for various clients.
- Diagnosed and repaired network connectivity issues efficiently.
- Collaborated with team members on system upgrades and installations.
- Conducted routine inspections of equipment for optimal performance.
- Documented service calls and maintenance records accurately.
US Navy Hospital Corpsman
US Navy
San Diego
07.1998 - 07.2006
- Provided critical healthcare services as a Navy Medic for 8 years.
- Oversaw provision of medical care to Marines, Sailors, and dependents, ensuring timely and effective treatment.
- Provided emergency medical care to personnel in various operational environments.
- Administered medications and treatments according to physician instructions.
- Educated service members on health practices and preventive care, enhancing overall wellness and readiness.
- Collaborated with healthcare teams to develop patient care plans and protocols.
- Conducted training sessions for junior corpsmen on basic life support techniques, improving team preparedness for emergencies.
- Performed both emergency and routine medical procedures in high-pressure environments.
Education
Emergency Medical Services - Emergency Field Medicine
US Navy
San Diego 07.1998 - 07.2006
High school diploma -
Alta High School
Alta Loma, CA 09.1994 - 06.1998
Skills
- Crisis management
- Client advocacy
- Client engagement
- Quality control
- Logistics coordination
- Process improvement
- Safety regulations
- Record keeping
- Documentation requirements
- Attention to detail
- Effective communication
- Team collaboration
- Team leadership & development
- Staff management
- Employee management
- Resource management
- Schedule coordination
- Time management
- Decision-making
- Problem-solving
- Critical thinking
- Analytical thinking
- Troubleshooting techniques
- Industry knowledge
- Diversity training
- Integrity and honesty
- Schedule coordination
- Troubleshooting techniques
- Client complaint resolution
Timeline
Lead shelter generalist
Catholic Community Services
05.2024 - Current
Delivery Driver
Amazon.com
01.2017 - 04.2024
Delivery Driver
Postmates
01.2013 - 01.2017
Telecommunications Technician
Sunshine Communication Services, Inc
07.2006 - 07.2013
US Navy Hospital Corpsman
US Navy
07.1998 - 07.2006
Emergency Medical Services - Emergency Field Medicine
US Navy
07.1998 - 07.2006
High school diploma -
Alta High School
09.1994 - 06.1998