Ackelia Henry
Newark
Summary
Efficient billing and administrative professional with 3+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
6
6
years of professional experience
Work History
Billing Support Specialist
Alvita Home Care
09.2022 - Current
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
Associate Financial Services Advisor
Northwell Health Hospital
08.2021 - 09.2022
- Using Interpersonal communication to create flawless experiences for customers by addressing customer inquiries, and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, verifying insurance and collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes.
Administrative Associate
Northwell Health Physician Partners
06.2020 - 08.2021
- Greeting and directing visitors, answering telephones, taking messages, and directing intercom pages to appropriate parties
- Scheduling in person and virtual appointments meetings
- Obtaining, verifying insurance and collecting payments.
Contact Tracer
New York City Health and Hospitals
05.2020 - 06.2021
- Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness
- Collect and record information on symptoms and needs into the data base system with accuracy.-
- Providing contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.
Healthcare Administrator, Intern
Northwell Health Physician Partners
02.2020 - 03.2020
- Assisted with duties in human resources, finance, healthcare laws and regulations, healthcare management and business administration
- Assisted with projects implemented by directors and staff members
- Had exposure to marketing, and creating patient brochures with information announcing new changes.
Assistant Registrar
Suny College at Old Westbury Old
04.2017 - 03.2020
- Entering detailed student data into computer systems
- Training new staff to use software related to records administration
- Processing and enter data from extensively detailed paperwork
- Performing clerical tasks, such as printing academic transcripts for students
- Keeping student information confidential and secure and participating in student service committees and initiatives.
Education
Bachelor of Science - Public Health
SUNY College
Skills
- Microsoft Office
- Communication
- Medical Billing and Collections
- Medical Terminology
- Invoicing Proficiency
- Customer Contact
- QuickBooks Expertise
- Mail Sorting and Correspondence
- Research
- Electronic Health Records Systems
- Time Management
- Strong Analytical and Problem-Solving Skills
Timeline
Billing Support Specialist
Alvita Home Care
09.2022 - Current
Associate Financial Services Advisor
Northwell Health Hospital
08.2021 - 09.2022
Administrative Associate
Northwell Health Physician Partners
06.2020 - 08.2021
Contact Tracer
New York City Health and Hospitals
05.2020 - 06.2021
Healthcare Administrator, Intern
Northwell Health Physician Partners
02.2020 - 03.2020
Assistant Registrar
Suny College at Old Westbury Old
04.2017 - 03.2020
Bachelor of Science - Public Health
SUNY College