Acklima Bonner
Summary
At Brighton Beach Medical Group, I excelled as a Computer Assistant, enhancing user experience through strategic problem-solving and efficient technical support. My expertise in software installation and a customer service-oriented approach led to significant improvements in system performance and user satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to evolve with a positive attitude to embrace change and assist in making this experience user friendly
Overview
15
15
years of professional experience
Work History
Computer Assistant
Brighton Beach Medical Group
01.2009 - 08.2023
- Improved user experience with proactive troubleshooting and efficient problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Provided technical support for hardware and software issues, reducing downtime for users.
- Optimized computer equipment inventory management, resulting in cost savings through strategic purchasing decisions.
- Enhanced system performance through regular maintenance, including data backups and software installations.
- Conducted employee training sessions on new software and technology tools, increasing user adoption rates.
- Ensured data security with implementation of antivirus software and regular system scans.
- Generated reports covering details about data, system operation, and error monitoring.
Education
Associate of Applied Science - Computer Medical
ASA College
Brooklyn, NY01.2016
Skills
- Help Desk Experience
- Training development
- Training Coordination
- Software Installation
- Problem-Solving
- Organizational Skills
- Customer Service
- Active Listening
- Friendly and Patient
- Attention to Detail
- Customer service expert
- Support Services
- Help Desk Support
- Desktop support
Timeline
Computer Assistant
Brighton Beach Medical Group
01.2009 - 08.2023
Associate of Applied Science - Computer Medical
ASA College
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