Acklima Bonner
Summary
At Brighton Beach Medical Group, I excelled as a Computer Assistant, enhancing user experience through strategic problem-solving and efficient technical support. My expertise in software installation and a customer service-oriented approach led to significant improvements in system performance and user satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to evolve with a positive attitude to embrace change and assist in making this experience user friendly
Overview
15
15
years of professional experience
Work History
Computer Assistant
Brighton Beach Medical Group
Brooklyn Ny
01.2009 - 08.2023
- Improved user experience with proactive troubleshooting and efficient problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Provided technical support for hardware and software issues, reducing downtime for users.
- Optimized computer equipment inventory management, resulting in cost savings through strategic purchasing decisions.
- Enhanced system performance through regular maintenance, including data backups and software installations.
- Conducted employee training sessions on new software and technology tools, increasing user adoption rates.
- Ensured data security with implementation of antivirus software and regular system scans.
- Generated reports covering details about data, system operation, and error monitoring.
Education
Associate of Applied Science - Computer Medical
ASA College
Brooklyn, NY01.2016
Skills
- Help Desk Experience
- Training development
- Training Coordination
- Software Installation
- Problem-Solving
- Organizational Skills
- Customer Service
- Active Listening
- Friendly and Patient
- Attention to Detail
- Customer service expert
- Support Services
- Help Desk Support
- Desktop support
Timeline
Computer Assistant
Brighton Beach Medical Group
01.2009 - 08.2023
Associate of Applied Science - Computer Medical
ASA College