Acola Joseph
Lilburn,GA
Summary
Dynamic professional with a proven track record at The Home Depot Inc, skilled in root cause analysis and customer resolution. Reliable and punctual, I excel in stock rotation and pricing strategies, enhancing product availability and customer satisfaction. My friendly demeanor fosters positive client interactions, driving efficiency and repeat business.
Overview
17
17
years of professional experience
Work History
Merchandiser
Apollo Retail.Company
01.2017 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Resolution Specialist
The Home Depot Inc
01.2008 - 04.2014
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
Education
Music Education
Alcorn State University
Lorman, MSAssociate Degree - Business Management
American InterContinental University
Schaumburg, ILSkills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
Timeline
Merchandiser
Apollo Retail.Company
01.2017 - Current
Resolution Specialist
The Home Depot Inc
01.2008 - 04.2014
Music Education
Alcorn State University
Associate Degree - Business Management
American InterContinental University