Adrieana Cornell
Warren,MI
Summary
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills.
Personable personality that helps avoid call escalations. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Cloverleaf Pizza
09.2021 - 08.2023
- Increased daily sales by upselling menu items based on customer preferences.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Participated in regular trainings to stay current on industry best practices and trends.
- Strengthened communication skills through regular interactions with others.
Dispatcher Office Assistant
Elite Towing And Recovery
01.2020 - 04.2021
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
- Served as corporate liaison for finance, IT, and marketing departments.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Customer Service Manager
2.25 Dry Cleaners
04.2014 - 06.2019
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Created and reviewed invoices to confirm accuracy.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Restoration Team Leader
Onsite Restoration
06.2017 - 01.2019
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Associate's - Social Work
Macomb Community College
Warren, MISkills
- Banquet Service Experience
- ServSafe Certification
- Working with Diverse People
- Interpersonal relationship building
- Report Writing
- Route Planning
- Written Communication
- Multitasking
- Critical Thinking
- Organizational Skills
- Team Management
- Attention to Detail
- Idea Development and Brainstorming
- Goal Setting
- Cash Handling
- Technical Support
- Client Support
Timeline
Food Service Worker
Cloverleaf Pizza
09.2021 - 08.2023
Dispatcher Office Assistant
Elite Towing And Recovery
01.2020 - 04.2021
Restoration Team Leader
Onsite Restoration
06.2017 - 01.2019
Customer Service Manager
2.25 Dry Cleaners
04.2014 - 06.2019
Associate's - Social Work
Macomb Community College
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