Acoya Johnson
Hollywood,FL
Summary
Ambitious, career-focused job seeker, anxious to obtain a Special Agent position to help launch career while achieving company goals. Operates exceptionally well in high-pressure environments. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dependency Case Manager
Children's Home Society Of Florida
Miami , Florida
2023.03 - Current
- Developed system of organization to keep detailed client and case contact and activity records.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Counseled parents on proper child-rearing choices.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Explained policies, procedures and services to clients
Kinship Case Manager
Mental Health America of Southeast Florida
Lauderhill , FL
2023.01 - 2023.03
- Transitioned clients to different providers based on progress or needs.
- Provided case management services including intake, assessment, advocacy, referral and monitoring of families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Waitress
LTP Management
Pembroke Pines , Florida
2022.06 - 2023.01
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Developed strong and lasting resident relationships.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Youth System Organizers Board Member
Flite Center
Fort Lauderdale , FL
2021.05 - 2023.01
- Acted as ambassador for organization and routinely arranged meetings with stakeholders.
- Performed data analysis to evaluate impact of organizational programs.
- Communicated with valuable partners and recruited potential board members.
- Maintained confidentiality in regard to internal organizational affairs and information.
- Stayed abreast of trends and issues affecting organizational decisions.
- Utilized networks and resources to inspire collective action and achieve organizational goals.
- Worked with community resources to engage youth in pro-social activities
- Strategized and implemented plans to restore the relationship between foster care children and System Professionals
- Participated in conferences, trainings and meetings related to areas of assigned responsibility.
- Negotiated and facilitated conflicts and disagreements that arose during group meetings.
BSW Intern
4KIDS of South Florida
Fort Lauderdale , Florida
2022.08 - 2022.12
- Implemented social service interventions to achieve treatment goals and address client needs
- Maintained thorough case history records and wrote detailed reports
- Engaged in community outreach and program development to support child and caregiver needs
- Visited clients at residence for home study assessments to assist courts with custody decisions
- Documented and submitted updates to case records.
- Identified appropriate community resources and provided referrals for services.
- Supported individuals by facilitating weekly group sessions.
- Conducted assessments of foster homes and children under care.
- Counseled parents on proper child-rearing choices.
Substitute Teacher
Kelly Educational Staffing
Fort Lauderdale , FL
2022.08 - 2022.12
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Facilitated activities and discussions to improve retention of course concepts.
Direct Care Worker
BOG Residential Services
Miami Gardens , FL
2020.10 - 2021.04
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to medical, dental and personal care appointments.
- Assisted with client personal care needs to foster independence and well-being.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Improved resident and staff engagement through group activities.
Office Clerk Intern
Lyons Creek Middle School
Coconut Creek , FL
2017.03 - 2017.05
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Answered phone calls and welcomed visitors to office.
Education
Master's of Social Worker -
University of South Florida
Tampa, FL2024-05
Bachelor's of Social Work -
Florida Atlantic University
Boca Raton, FL12.2022
Associate of Arts - General Studies
Broward College
Coconut Creek, FL08.2020
Skills
- Verbal Communication
- Analytical Thinking
- Attention to Detail
- Calm Under Pressure
- Decision-Making
- Flexible and Adaptable
- Written Communication
Accomplishments
- Certificate of Special Congressional Recognition U.S Congress 05/2023
- TIL Youth Hero Award Flite Center 10/2023
Certification
- Active CWCM.0108502 FCB 01/2024
- Human Trafficking 101 and Human Trafficking Screening Tool DCF 09/2023
Timeline
Dependency Case Manager
Children's Home Society Of Florida
2023.03 - Current
Kinship Case Manager
Mental Health America of Southeast Florida
2023.01 - 2023.03
BSW Intern
4KIDS of South Florida
2022.08 - 2022.12
Substitute Teacher
Kelly Educational Staffing
2022.08 - 2022.12
Waitress
LTP Management
2022.06 - 2023.01
Youth System Organizers Board Member
Flite Center
2021.05 - 2023.01
Direct Care Worker
BOG Residential Services
2020.10 - 2021.04
Office Clerk Intern
Lyons Creek Middle School
2017.03 - 2017.05
Master's of Social Worker -
University of South Florida
Bachelor's of Social Work -
Florida Atlantic University
Associate of Arts - General Studies
Broward College
- Active CWCM.0108502 FCB 01/2024
- Human Trafficking 101 and Human Trafficking Screening Tool DCF 09/2023
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