Shannon L. Smith

• Answered the phone system, routing calls, delivering messages to staff and greeting visitors.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Established administrative work procedures to track staff's daily tasks.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Provided optimal customer engagement, resulting in increased sales conversions and return requested calls.
• Produced estimates and quotes on products and shipping costs, provided discounts when reasonable.
• Handled delivery and shipping of parts/products in a timely manner.
• Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
• Developed and maintained strong working relationships with professionals within assigned territory.

I worked the front desk of the management office for Okeechobee Health Care Facility and handled all new hires and other office procedures including:

• Handled documentation of human resources processes by completing forms, reports, logs and records quickly and accurately.
• Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
• Delivered friendly assistance with new hires throughout the interviewing and hiring process.
• Recruited and screened qualified potential employees.
• Handled the orientation process of 250-300 new hires each year.
• Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and the public to the facility.
• Answered multi-line phones and directed calls to the proper departments.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Organized new employee orientation schedules for new hires.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.

I began as the receptionist and handled billing for the firm for four (4) years. Thereafter they trained me to become a legal assistant for the construction law attorney, William J. Marell, who handled breach of contracts and the collection of unpaid invoices/monies due. I learned an array of skills and knowledge of the procedures of working in a legal environment such as the following:

• Prepared for hearings and trials by organizing exhibits and other key evidence.
• Developed a working relationship with courts, clients, debtors and attorneys.
• Prepared and filed court documents on behalf of the attorneys.
• Kept files and documents organized and readily available.
• Assisted up to two (2) attorneys at a time.
• Worked as a team with attorneys, administrative assistants and fellow legal assistants.
• Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
• Handled complex scheduling for appointments, court appearances and depositions.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
• Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
• Conducted background investigations on defendant.