Acranette Hughes

Customer Experience & Satisfaction: Drives customer loyalty and credit program sign-ups while providing a "Highly Satisfied" front-end experience for shoppers.

*Promote a highly satisfied customer experience by actively resolving customer concerns, inquiries, and escalated issues in a prompt manner

Team Leadership & Training: Mentor and train a team of cashiers and sales associates on policies, procedures, and TJX loyalty program initiatives.

*Coordinated breaks, scheduled shifts, assigned registers to ensure optimized frontline coverage and seamless customer flow.

Welcomed customers promptly, assessed personal preferences, and provided tailored skincare, makeup, or fragrance recommendations to enhance customer satisfaction.

Sales & Loyalty: Drive sales through product application, education on layering techniques, and actively promoting Macy's credit accounts and loyalty benefits

Floor Operations: Maintained a clean, hygienic, and well-stocked counter. This includes processing new receipts, tester management, and returning damaged goods to vendors.