Diony Duran
Petroleum Eng.
Bogota,DC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in oil industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PSD Manager position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Engagement Coordinator
Schlumberger
05.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for improved customer experiences and implement changes accordingly.
- Managed multiple projects simultaneously, ensuring timely completion and meeting or exceeding client expectations.
- Increased customer satisfaction by effectively addressing and resolving inquiries and concerns in timely manner.
- Conducted regular reviews of operational procedures to identify areas for improvement or potential risks that could impact customer satisfaction levels.
- Reduced response times by optimizing internal workflows, increasing overall operational efficiency.
- Enhanced company reputation with exceptional customer service, actively seeking feedback to improve processes.
- Developed and maintained strong relationships with clients, promoting loyalty and repeat business.
- Provided personalized support for high-value clients, ensuring their needs were met and maintaining long-term relationships.
Job Delivery Lead
Schlumberger
10.2021 - 04.2022
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
Unit Supervisor
Schlumberger
08.2018 - 09.2021
- Boosted employee engagement levels through regular staff meetings, transparent communication, and recognition programs.
- Optimized resource allocation by carefully assessing staffing needs based on workload fluctuations throughout the year.
- Successfully resolved conflicts among team members through active listening, mediation techniques and promoting open dialogue between involved parties.
Data Analyst
Schlumberger
07.2017 - 07.2018
- Improved decision-making processes with accurate data analysis and visualization techniques.
Data Engineer
Geoservices
08.2010 - 06.2017
- Proactively identified opportunities for process improvements, addressing inefficiencies through innovative solutions and implementing best practices in the field of data engineering.
- Implemented real-time data processing solutions for timely decision-making and improved customer experience.
- Enhanced data quality by performing thorough cleaning, validation, and transformation tasks.
Education
Universidad De America
BogotaSkills
Client Relationship Building
Timeline
Customer Engagement Coordinator
Schlumberger
05.2022 - Current
Job Delivery Lead
Schlumberger
10.2021 - 04.2022
Unit Supervisor
Schlumberger
08.2018 - 09.2021
Data Analyst
Schlumberger
07.2017 - 07.2018
Data Engineer
Geoservices
08.2010 - 06.2017
Universidad De America