Acura Hamilton

• Oversaw daily operations of full-service salon, ensuring smooth functionality.
• Cultivated strong client relationships through exceptional customer service.
• Developed and executed promotional strategies to attract new clientele.
• Managed supply ordering for necessary equipment and materials.
• Maintained salon finances, including budgeting, payroll, and bookkeeping responsibilities.
• Led staff recruitment, training, and coaching initiatives for skill enhancement.
• Conducted staff meetings to establish performance goals and enhance teamwork.
• Fostered relationships with vendors and suppliers to secure essential salon items.
• Social media Marketing
• Monitored progress by establishing plans, budgets and measuring results.

Trained new employees in salon procedures and customer service standards.

• Implemented sanitation protocols to maintain a clean, safe environment.
• Handled customer inquiries and resolved issues promptly and professionally.
• Managed daily salon operations, including scheduling appointments and staff oversight.
• Created monthly reports tracking progress toward ownership goals.
• Conducted interviews with prospective employees for hiring decisions.
• Analyzed financial data weekly to inform budgeting and expenditure decisions.

• Facilitated interdepartmental communication to improve collaboration and workflow efficiency.
• Supported onboarding by preparing orientation materials for new employees.
• Provided comprehensive administrative support, including document management , data entry, and front office support.
• Maintained organized filing systems and efficiently scheduled appointments.