Litzy Trujillo Landa
Lynnwood
Summary
Highly organized and professional warehouse supervisor with a proven track record of overseeing operations and increasing performance results. A focused and hands-on leader committed to exceptional service.
Dedicated and reliable cashier with 2+ years of experience in high-volume retail environments. Expertise in processing transactions accurately and efficiently, balancing cash drawers, and delivering top-notch customer service. Recognized for a strong work ethic, attention to detail, and the ability to handle customer issues with tact and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Associate
UsedGadgets
02.2020 - 12.2021
- As a packager, I was responsible for all high priority customers and making sure the phones are properly packaged for the load to be closed on time
- More than 100+ packages a day were shipped and also meeting the demands for the holiday season
- At times I was responsible for grading phones to cover up the backlog and prioritize our primary customer's needs
- Also sorting the tested phones based on their conditions so others can work on their own subjects for other grade phones and ship to less priority customers meanwhile
- Also worked for flashing where with the use of software Odin 600+ phones carrier logo was removed daily and made it ready to get it fast sold out
- Took one of the responsibilities of my manager to print the labels and get it ready for the shipping team.
Warehouse Supervisor
UsedGadgets
- Worked as a supervisor for the grading and packaging team and did inventory management
- Maintained all the records in an Excel Sheet after the inventory team classified the phones based on the phone description
- Supervised 8 people and provided weekly feedback based on their performance and their work quality
- Plotted graphs based on the weekly sales to see the bestselling products so the team is more focused on those items, managed the workload among 8 members for more production and for everyone to have experience working with all the teams
- Found the bottlenecks while working as an associate among all the teams for faster production
- Implemented 5s for efficiency and to maintain an orderly workplace
- Implemented R2 strategy to minimize the electronics waste
- All the waste/non-functional products were reused for parts and the rest was disposed in a safe manner or sent to the recycling companies
- Ensured company's health and safety like falling objects, lifting/pulling/twisting, battery handling, good housekeeping and warning signs, training etc.
Store Associate
Mexican Grocery Store
02.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
GED -
Scriber Lake High School
06.2020
Skills
- Communication (Bilingual)
- Leadership
- Bilingual
- MS Excel
- Problem solving
- Time management
- Inventory management
- 5S
- Safety
- Organizational abilities
- Store maintenance
- Customer service-focused
- Attention to Detail
Certification
- Certified Supply Chain Logistics course from Rutgers State University.
- Certified Inventory Management course to optimize Purchasing, Logistics, EOQ and Safety Stock.
Timeline
Store Associate
Mexican Grocery Store
02.2023 - Current
Warehouse Associate
UsedGadgets
02.2020 - 12.2021
Warehouse Supervisor
UsedGadgets
GED -
Scriber Lake High School