Pete Villalba
Rocklin,Ca
Summary
As an encouraging and analytical problem-solver with a unique set of skills in team building, leadership, and motivation, I excel at creating positive connections with clients due to my exceptional aptitude for customer relations and relationship-building. My proficiency in independent decision-making and sound judgment consistently contributes to the success of the company. Dedicated to enhancing employee engagement and boosting overall performance, I apply my training, monitoring, and morale-building abilities.
Overview
23
23
years of professional experience
Work History
Operations Manager
Universal Site Services
06.2024 - Current
- Conducted performance reviews for 44 employees, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
Director, Sales and Operations
Diamond Wireless Inc.
04.2023 - 11.2023
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Assisted in recruiting, hiring and training of team members.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Optimized inventory management to minimize costs and ensure product availability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Zone Manager
Metro By T-Mobile
01.2020 - 03.2023
- Led six
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supported regional managers, adjusting sales goals and processes for the Northern California territory based on zone metrics and company objectives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Fostered open communication between employees by holding regular team meetings and encouraging feedback.
- Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
- Analyzed and improved performance across our stores and within my employees using sales metrics and performance reports.
- Defined clear targets and objectives and communicated to my employees and fellow zone managers.
- Collaborated with other Zone Managers to share best practices, optimizing operations.
Account Manager
MetroPCS/Metro by T-Mobile
11.2001 - 12.2019
- Introduced the Indirect Channel for a new start up wireless company in the greater Sacramento area in 2002.
- Supported 110 retail locations while exceeding company-defined sales quotas
- Lead an account representatives team to collaboratively reach targets, consistently meeting or exceeding personal quotas and agent quotas.
- Drove revenue growth by identifying and implementing new strategies within existing accounts.
- Provided comprehensive reporting on account performance, enabling agents to make data-driven decisions to enhance performance.
- Facilitated agent meetings to gather feedback and adjust strategies accordingly, ensuring alignment with business objectives.
- Monitored market trends to advise clients on potential impacts to their business.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Some College (No Degree) - Business Administration
California State University, Chico
Chico, CASome College (No Degree) - International Relations
San Diego State University
San Diego, CASkills
- Team Leadership
- Employee Motivation
- Communication (Bilingual)
- Interpersonal Communication
- Staff Management
- Operations Management
- Problem-Solving
- Client Relationships
Accomplishments
- Business Development: - In 2002, developed strong relationships with key referral sources which resulted in 50% increase in third-party Metro PCS retailers over a one-year period.
- Metro by t-Mobile - Earned the “Winner's Circle” Award in 2019 for outstanding zone sales performance.
- Metro by t-Mobile - Earned the “Top 5 Zone Manager” Award in 2021 for outstanding zone sales and service performance.
Activities
- Spending time with family
- Traveling
- Supporting daughter's higher education
- Volunteering with Autism Speaks and Food Banks
- Coaching Junior Varsity Girls basketball team
- Coaching Varsity Girls Flag Football team
Traveling, Coaching, Being a Dad and supporting husband, Sports, Family Time
I enjoy time with family, traveling, and supporting my daughter as she attends college, . I volunteer in my community through the Autism Speaks and Food Banks in the greater Sacramento area. I coach and mentor the Junior Varsity Girls basketball team at Rocklin High School and coached the Rocklin High School Varsity Girls Flag Football team in the 2023 Inaugural season and made it to the quarter finals of the playoffs.
Timeline
Operations Manager
Universal Site Services
06.2024 - Current
Director, Sales and Operations
Diamond Wireless Inc.
04.2023 - 11.2023
Zone Manager
Metro By T-Mobile
01.2020 - 03.2023
Account Manager
MetroPCS/Metro by T-Mobile
11.2001 - 12.2019
Some College (No Degree) - Business Administration
California State University, Chico
Some College (No Degree) - International Relations
San Diego State University
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