Stephen Rhodes
Saint Albans,WV
Summary
Systems Engineer with 14+ years of experience in federal infrastructure development for on-site virtual data center and cloud computing platforms. Systems Engineer with extensive experience driving network security and accessibility. Highly skilled with system virtualization using VMware and MS Azure. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Skilled at interviewing and training admins and engineers and helping them fit into the technical environment while ensuring it is managed and secured.
Overview
19
19
years of professional experience
Work History
L3 Cyber Security Admin/ Open Systems Admin
Peraton
Charleston, WV
11.2015 - Current
- Primary SME on contract for 2000+ Windows/Linux server security located around US
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Troubleshoot and engineer data integrated to SANS.
- Provided system acceptance reviews for installed systems, verifying compliance with applicable performance metrics and compatibility expectations.
- Interview and train new remote employees on best methods for ticketing, on-call, standard operating procedures, virtual builds, security check.
- Build and maintain current and legacy Windows server in virtual environment.
HUD HITS Help Desk Team Lead/Tier 2 Technical Support Specialist
EDS/HP/HPE
Charleston, WV
05.2008 - 10.2015
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Managed ticketing systems queue to manage and process support actions and requests.
- Managed high levels of call flow and responded to public sector technical support needs.
- Interview/Train new Help Desk Agents - then continued coaching after hire.
Network Engineer
Quinn Technology Solutions
Charleston, WV - West Virginia
02.2001 - 04.2004
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Configured, managed and troubleshot 100s of VoIP and multi-media distributed systems and platforms.
- Organized frameworks for transferring secure data from internal to external and public networks.
- Provided complete end-to-end engineering and installation solutions for 100s of local businesses.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided first wireless internet available in West Virginia to 50+ businesses.
Oracle Database Administrator (Unix/CMHC DB)
Shawnee Hills Mental Healthcare
Charleston, WV - West Virginia
03.1999 - 08.2001
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Overhauled database practices to ease monitoring and administrative effort.
- Provided resources and skill sets to support DBA functions for applications.
- Participated in retraining data entry to better support database operations.
- Eliminated downtime by accurately implementing CMSC database scripting. Stoppled 100s of pages of reports being printed and moved to digital.
Education
Bachelor of Science - Bachelor of Science in Information Technology
Strayer University
Washington, DCBachelor of Arts - English Education Studied
West Virginia State University
Institute, WVSkills
- Web Security
- Technical Analysis
- Infrastructure tracking
- Virtualization
- Data analysis
- Network security
- Troubleshooting
- Employee training
- McAfee (Trellix) ePolicy Orchestrator Expert
- Symantec Endpoint Protection Expert
- Cybersecurity Best Practice Implementation
Accomplishments
Federal 85P Civilian Security Clearance
VMWare vSphere Certificate of Completion
Microsoft Certified: Azure Fundamentals
Database & Financial System Design, CMHC (NetSmart Technologies) Certification
AGS CMHC (NetSmart Technologies) Certification
COMPTIA A + (from the old days)
CISCO CCNA (Lapsed)
HDI Support Center Team Lead Certified
Completed 2018 MCSE Certification Program
Timeline
L3 Cyber Security Admin/ Open Systems Admin
Peraton
11.2015 - Current
HUD HITS Help Desk Team Lead/Tier 2 Technical Support Specialist
EDS/HP/HPE
05.2008 - 10.2015
Network Engineer
Quinn Technology Solutions
02.2001 - 04.2004
Oracle Database Administrator (Unix/CMHC DB)
Shawnee Hills Mental Healthcare
03.1999 - 08.2001
Bachelor of Science - Bachelor of Science in Information Technology
Strayer University
Bachelor of Arts - English Education Studied
West Virginia State University