Ada Alston
Richardson,TX
Summary
Certified ServiceNow developer/ admin with 6+ years of experience and extensive experience configuring core ServiceNow modules using both client and server-side. Building on-demand applications. Extensive experience working with platform applications and modules such as GRC, SecOps and ITBM. Experienced with agile methodology and proficient with ServiceNow Agile Module, Jira, Rally, and other project management tools. I multitask, prioritize, manage time and resources effectively. Exceptional ability to work effectively with client’s contacts, manage difficult project situations, and build trust relationship through hard work and quality deliverables. Excellent data analysis and problem-solving skills.
Overview
7
7
years of professional experience
Work History
ServiceNow Solution Analyst
Fifth Third Bank
Tampa, FL
07.2021 - Current
- Leveraged ServiceNow to create a dashboard for stakeholders, using ServiceNow widgets, reports, indicators, trends, and Performance analytics.
- Configured remediation target rules to meet requirements based on risk rating and affected Cis.
- Contributed to the improvement of the compliance management process by reviewing policies and procedures, participating in regular risk assessments, and staying up to date with changes in regulations and standards.
- Managed Vendor Risk Assessment process by analyzing vendors response to questions and provided technical support to best VRA practice.
- Automated GRC activities with GRC tool - Built and designed questionnaires, launched and collected responses, enforced, and remediated risks, analyzed, and reported results.
- Configured the Risk register form to capture different categories, created risk framework.
- Configure Email Notifications and Alerts to notify users about specific activities ongoing in the system such as updates to Incident and Change requests.
- Writing Data Sources, Transform Maps and properly analyzing Coalesce to avoid duplicates in ServiceNow by reviewing and performing Data Migration of CI Attributes for CMDB using import sets.
- Helped clean up CMDB and made it a system of truth for asset audit.
- Configure JavaScript to drive business processes in forms, design, and implementations.
- Supported assessment of client against security, privacy, and compliance frameworks (NIST CSF, HIPAA, PCI.
- Modify and develop workflows and execution plans for the catalog items in ServiceNow.
ServiceNow/ GRC Analyst
CVS Health
Chicago, IL
06.2019 - 07.2021
- Configure Email Notifications and Alerts to notify users about specific activities ongoing in the system such as updates to Incident and Change requests.
- Excellent communication, presentation, and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
- Develop and maintain ServiceNow applications, workflows, and integrations in alignment with business processes.
- Writing Data Sources, Transform Maps and properly analyzing Coalesce to avoid duplicates in ServiceNow by reviewing and performing Data Migration of CI Attributes for CMDB using import sets.
- Perform Data migration to import data from other applications and external databases.
- Collaborate with cross-functional teams to gather requirements and implement solutions using ServiceNow best practices.
- Configured remediation target rules to meet requirements based on risk rating and affected Cis.
- Manage client scripts, UI actions, UI policies and Data policies.
- Identity management, Access control and User admin.
- Monitor health, usage and overall compliance of ServiceNow and its applications – work closely with IT.
- Compliance team to ensure audit requirements are met timely and accurately.
ServiceNow Developer/ Admin
Satori Mortgage
Minneapolis, MN
04.2017 - 06.2019
- Debugged existing application functionality and identified areas of improvement.
- Resolved customer issues related to software applications and developed solutions to address them.
- Analyzed requirements and designed database schemas for applications.
- Provided technical support to customers and other team members on various development projects.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Optimized code performance by identifying bottlenecks and reducing memory usage.
- Generated reports from databases using SQL queries.
- Integrated third-party libraries into existing software systems.
- Built responsive web pages that are optimized for different devices.
- Configured the ServiceNow platform to ensure efficient operations.
- Documented technical specifications and project testing methods for future reference.
- Modified existing software systems to enhance performance and add new features.
- Developed custom applications and modules in ServiceNow to support business requirements.
- Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
Education
Bachelor of Science - Business Administration
UIVERSITY
11-2014
Skills
- Stakeholder Management
- Software Development
- Requirements Gathering
- SQL, MS SQL server, Writing Test Scripts
- ServiceNow Administration
- Governance, Risk, and Compliance (GRC)
- Service Catalog Design & Development
- Workflow Automation
- Microsoft 365
- SDLC, Waterfall, Scrum, Agile
- Automated Test Framework (AFT)
- User Access Management
- Integration with Third-party Applications
- ITIL Framework
- Stakeholder Collaboration and Communication
- Problem-Solving and Analytical Thinking
- Project Management
Certification
- ServiceNow certified system administrator (CSA)
- IT Information Library Foundations Certification (ITIL) Version
- ServiceNow GRC Implementer Specialist Certification (in progress)
- ServiceNow GRC Fundamental (Live training)
- ServiceNow GRC Implementer (Live training)
- Certified Scrum Master (CSM)
- Certified Project Management Professional (PMP)
- SAFe Agilist Certification
Technical skills
- Proficient in JIRA, Aha board, Azure DevOps, Confluence, Rally, Teams, Power BI, Microsoft 365, Slack, Miro, Figma and Mura
Timeline
ServiceNow Solution Analyst
Fifth Third Bank
07.2021 - Current
ServiceNow/ GRC Analyst
CVS Health
06.2019 - 07.2021
ServiceNow Developer/ Admin
Satori Mortgage
04.2017 - 06.2019
Bachelor of Science - Business Administration
UIVERSITY