Ada Bermudez
Technical Project Management/Senior Integration Consultant
Lincolnton,NC
Summary
Responsible, innovative, passionate, self-motivated, quick learner, bilingual, committed Senior Integration Consultant who is oriented to customer satisfaction with a get-it-done approach. Proficient in analysis, troubleshooting, software documentation, reporting, and project lifecycle from the planning and design phases through testing and deployment. More than 10 years of IT experience supporting Human Resources, Finance, Logistic Operations, and Production.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Integration Consultant
Alchemy
10.2022 - Current
- Provided expert guidance on system design and architecture, resulting in optimized performance and scalability.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Coordinated ongoing support services post-implementation to address any emerging issues promptly ensuring continued client satisfaction.
- Streamlined integration processes by identifying inefficiencies and implementing effective solutions.
- Provided professional services and support in a dynamic work environment.
IT Workday Integration Lead
Panasonic North America
08.2020 - 10.2022
- Responsible for timely and accurate oversight of all interfaces to and from Workday; our employee system of record for Panasonic
- Oversight and build of any new development and changes to existing interfaces
- Provide daily oversight and governance on integrations (Studio, EIB, PICOF, PECI, Core Connector) from Workday to other systems including but not limited to: ADP, Service Now, Docebo, Concur, Azure, Equifax, Everify, Medallia, HealthEquity, Gallagher, HumanForce, Activ8 Payroll, Fidelity, Achievers, etc
- Responsible for analysis, design, scheduling, construction, and deployment of new interfaces required by the business
- Engage with 3rd party vendors for integration builds, design and deployment
- Responsible for resolving complex production integration issues, especially time-critical payroll issues
- Oversee the development or act as developer for PECI or PICOF interfaces
- Manage AMS Integration Support team to ensure integration testing and proper incident resolution
- Leading the improvement of existing interfaces
- Responsible for keeping up to date all documentation related to the integrations catalog (Inventory list, Vendors SFTP information, Integration System Map, Integration Specs, etc)
- Have proactively been able to leverage my Spanish speaking skills to provide invaluable input and support to the HRIS team with our HR department in Mexico.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules, and monitored performance.
HRIS Workday Integration Lead
Albemarle Corporation
10.2017 - 08.2020
- As the only full-time Integration Lead in HRIS responsible for timely and accurate oversight of all interfaces to and from Workday; our employee system of record for Albemarle
- Oversight and build of any new development and changes to existing interfaces
- Provide daily oversight and governance on integrations (Studio, EIB, PICOF, PECI, Core Connector) from Workday to other systems including but not limited to ADP, Workforce, SAP S4/HANA, Service Now, Cornerstone, Concur, Azure, HireRight, ProcessMap, Convercent, etc
- Responsible for analysis, design, scheduling, construction, and deployment of new interfaces required by the business
- Engage with 3rd party vendors for integration builds, design and deployment
- Responsible for resolving complex production integration issues, especially time-critical payroll issues
- Oversee the development or act as developer for PECI or PICOF interfaces for ADP Global View or ADP GMS for countries such as Germany, Chile, Australia, the US, Netherlands on Global Payroll Implementation
- Oversee AMS Integration Support team to ensure integration testing and proper incident resolution
- Leading the improvement of existing interfaces
- Responsible for keeping up to date all documentation related to the integrations catalog (Inventory list, Vendors SFTP information, Integration System Map, Integration Specs, etc)
- Responsible for reporting, building reports (advance, matrix, composite), building dashboards, developing BIRT Reports
- Manage Workday Security Configuration to ensure SOX Controls and data privacy regulations
- Responsible for creating all types of Security groups: Role-based, user-based, constrained, unconstrained, ISUs for Interfaces
- Have proactively been able to leverage my Spanish speaking skills to provide invaluable input and support to Chile Time Management and GDMS implementations
- Have translated key requirements by the HR team in Chile to the US HRIS and Vendor teams
- Manages external vendors (i.e
- Deloitte, Alight, ADP) in the implementation and build of new interfaces.
Workday Benefits Integration Consultant
AON Hewitt (Alight)
03.2015 - 11.2017
- Primary Consultant on projects with Non-profit Organizations, Technology Companies and Financial Companies
- Responsible for gathering information for requirements, Analysis, and design of workday solutions
- Manage defect resolutions and validations after all different migrations from tenant to tenant until they go live
- Responsible for working with Workday on the Delivery of Assurance Revision for integrations built related to Benefits
- Interface developer on projects with Financial Companies, Manufacturing Companies, Education and Publisher Companies
- Responsible for analysis, design, scheduling, construction, and deployment of the Workday solution
- Developed about 20 integrations using different templates such as CCB, EIB, Document Transformation, Studio, and Core Connector.
HRIS Analyst - Workday
Chiquita Brands Intl
03.2014 - 01.2015
- Project manager for global testing and implementation of scheduled Workday updates for versions WD21 and higher
- Manage upgrade tasks biannually, which include full system testing, integration regression testing, change verifications, end-user approvals, and implementation
- Focused on Workday support and maintenance, which includes Workday T&E, Workday Mobile, and interfaces between Workday and all major third-party benefit and compensation vendors
- Provide training to Workday super users in North America
- Global technical point-of-contact for HRIS
- Assist business experts to ensure data integrity by performing Workday system audits, testing system changes, Tenant Setup, and analyzing data flows for process improvement opportunities
- Redefine business process definitions for specified business requirements
- Work closely with all departments to identify reporting needs, then design, create and modify reports
- Generate monthly Workday Headcount Reports, which consolidate 9 Workday reports that are delivered to VPs and Directors of Human Resources
- Design and implement a new Workday Support model in Service Now
- The new model includes workflow definitions and the creation of Service Now reports for the HRIS Team with better metrics and analytics.
IT Analyst
Chiquita Brands Intl
02.2012 - 02.2014
- Support corporate apps such as Workday (EIB, SoapUi), IT2, Service Now, Express Options, etc
- Lead technical resources for enhancements to Workday Web Services integrations with local payroll systems in Latin America via API and ESB technologies
- Responsible for project tracking, managing development process, testing, and gathering end-user approvals
- Technical resources on projects, such as Workday's New UI, Workday updates on versions WD19 and WD20, and Data Center move
- Project Manager on SEPA, a payment integration initiative for the EU, requiring compliance with European regulations
- Lead the migration of the Express Options System to a hosted environment to improve performance.
Education
MBA - Business Administration
Gardner-Webb University
Boiling Springs, NC01.2025
Certificate - Technology Project Management
UNC Chapel Hill University
05.2021
Bachelor of Information Technology -
University of Costa Rica
San Jose, Costa Rica05.2005
Skills
- HRIS Analyst
- SOA Integrations
- Object-Oriented Analysis
- Relational Database Systems
- Web Based Systems
- SaaS
- Cloud Integration
- Web Services
- Project Documentation
- Enterprise Application Integration
- Requirements Analysis
- Data Mapping
- Data Transformation
- Object-Oriented Programming
- Team Mentoring
- Code debugging
- XML Technologies
- Technical Analysis
- RESTful APIs
- API Development
- Software development life cycle
- Solution Design
- Systems Analysis
- System Integration Design
- Business Process Management
- Google Drive
- Customer Service
- Microsoft Office
- Integration Architecture
Accomplishments
- Supervised team of 5 staff members.
- Achieved data conversion across 5 entities under the same company by completing impact analysis of over 275 integrations with accuracy and efficiency.
- Documented and resolved known issues that led to reduced hrs of support.
Certification
- Workday HCM Service Core Certified
- Workday Integration Core Certified
- Workday CCB Integration Certified
- PeopleCert - Charlotte, NC, ITIL Foundation Certificate in IT Service Management, 10/2013
References
Available upon request
Training
- Workday Report Writer - Charlotte, NC
- Workday Configurable Security Fundamentals - Charlotte, NC
- Workday Advance Configurable Security - Charlotte, NC
- Service Now, System Administration - Chicago, IL
- Project Management Continuous Improvement - ADEN, Costa Rica
- Project Management - ADEN, Costa Rica
Additional Information
First Aid Mental Health Certified
Languages
Spanish
Native or Bilingual
Timeline
Senior Integration Consultant
Alchemy
10.2022 - Current
IT Workday Integration Lead
Panasonic North America
08.2020 - 10.2022
HRIS Workday Integration Lead
Albemarle Corporation
10.2017 - 08.2020
Workday Benefits Integration Consultant
AON Hewitt (Alight)
03.2015 - 11.2017
HRIS Analyst - Workday
Chiquita Brands Intl
03.2014 - 01.2015
IT Analyst
Chiquita Brands Intl
02.2012 - 02.2014
MBA - Business Administration
Gardner-Webb University
Certificate - Technology Project Management
UNC Chapel Hill University
Bachelor of Information Technology -
University of Costa Rica
- Workday HCM Service Core Certified
- Workday Integration Core Certified
- Workday CCB Integration Certified
- PeopleCert - Charlotte, NC, ITIL Foundation Certificate in IT Service Management, 10/2013
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