- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- I participate in low-impact exercises to strengthen core muscles
- Dancing
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Ada Brantley
Shreveport,LA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Teleperformanceusa
01.2021 - Current
- Answer questions that members wanted to know about their insurance policy/place orders for America Eagle Outfitters/Amtrak making reservations or any problem dealing with Amtrak
Collections Agent
Retail Mer
12.2023 - 08.2024
- Built rapport with customers by demonstrating an understanding of their situation while seeking fair resolutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Benefits Advisor
Blue Cross Blue Shield of Texas
01.2008 - 01.2017
- Make appointments, advise the member if a procedure was covered or had to be pre-approved
- Order ID cards, pay claims that had not been processed, or look to see why the claim was denied
Credit union Service Center
01.2004 - 01.2006
- Act as a supervisor when the manager is not in
- Balance tellers draw, balance the main safe, encode checks for pick up, lock up money orders, and sign checks when needed
Education
Master of Science - Clinic Management
Strayer University
Washington, DC06-2025
BBA - Health Care Administration
Strayer University
Washington,DC01.2022
A.S - Funeral Director/Embalmer
Dallas Institute of Funeral Service
01.2007
Skills
- Computer skills
- Leadership
- Teamwork
- Problem Solving
- Organization
- Benefits analysis
- Employee relations
- Benefits administration
Accomplishments
- Achieved approvement through effectively helping with member.
- Accomplished through the precise and efficient completion of research with accuracy and efficiency.
Interests
Timeline
Collections Agent
Retail Mer
12.2023 - 08.2024
Teleperformanceusa
01.2021 - Current
Benefits Advisor
Blue Cross Blue Shield of Texas
01.2008 - 01.2017
Credit union Service Center
01.2004 - 01.2006
A.S - Funeral Director/Embalmer
Dallas Institute of Funeral Service
Master of Science - Clinic Management
Strayer University
BBA - Health Care Administration
Strayer University