Ada Chukwuemeka
Houston,Texas
Summary
Motivated IT professional with a robust foundation in software development operations, maintenance, and end-user training. Adept at formulating software compatibility resolutions and enhancing system upgrades and installations. Proficient in overseeing intricate distributed systems, encompassing clusters, servers, and redundant storage setups. Eagerly pursuing a dynamic position in cloud operations within a reputable organization that prizes innovation, strategic acumen, and proven accomplishments.
Overview
1
1
Certificate
6
6
years of professional experience
Education
Infrastructure support training – Per scholas -
Per Scholas
12.2020
Skills
- Technical:- Shell, Bash, Docker Container, Git, Firewall, VPN, Ansible, Unix, Linux (CentOS, Redhat,ubuntu), Windows Server, Active Directory, VMware, vSphere, Hyper-V, ServiceNow, Salesforce, SSO, ESXI, Networking (TCP/IP, DHCP), MySQL, Nginx, Apache Tomcat, Memcached, Cloud Computing, AWS cloud, ECS, EC2, S3, Lambda, AWS codepipeline, AWS code deploy, AWS Code build, AWS code commit ,json, YAML, DynamoDB, AWS cloud watch,ECR, Python, GitHub, jira
- Soft:- Critical Thinking, Problem-Solving, Customer Service, Teamwork and Collaboration, System Troubleshooting, Technical Documentation, Attention to Detail, Training and Development
Timeline
Infrastructure Engineer
TAPP
11.2022 - Current
Operations Associate
Anthem
05.2020 - 11.2022
IT Support Associate II
Anthem
02.2018 - 05.2020
Infrastructure support training – Per scholas -
Per Scholas
Certification
- AWS Solutions architect
- AWS Cloud practitioner
- professional scrum master (scrum.org)
Bachelors of science International Relations and Diplomacy
Work History
Infrastructure Engineer
TAPP
11.2022 - Current
- Automated app deployment, system monitoring, patching, and configuration using cloudformation or ansible.
- Implemented, configured, and supported services on Linux and Windows server operating systems.
- Developed Bash scripts for automated patching and cloudformation stacks for configuration management in the cloud.
- Managed file systems, performed system upgrades and software patches AWS System manager inventory, patch manager and various ansible playbooks.
- Provided support for networking services and protocols (TCP/IP, NIS, DNS, NFS, LDAP, FTP, SSH, SNMP, SSL, HTTP).
- Monitored system logs, performed performance monitoring, and capacity planning.
- Assisted in migrating workloads like virtual servers i.e., databases from the private data center to AWS cloud through the utilization of core AWS services like DMS (data migration services) and cloud endure.
- Utilized LVM for disk management and partition creation.
- developed automation for backup and recovery to achieve a highly resilient infrastructure.
- Managed user and group access, privileges, through AWS iam, active directory and SSO.
- Implemented disaster recovery plan and documented backup policies.
Operations Associate
Anthem
05.2020 - 11.2022
- Troubleshooting, installing, configuring, and maintaining Windows/Linux servers.
- Provided technical support for Anthem products and services, resolving an average of 50+ operations tickets.
- Resolved 90% of level 2 tech support tickets, minimizing escalations to level 3.
- Managed user and group accounts, permissions, and active directory functions.
- Installed and configured virtual servers on EC2 through CloudFormation and user data for start services and applications, reducing compute initialization by a significant margin.
- Developed Bash and python scripts for automating administrative tasks.
- Configured and deployed AWS web application firewalls for application security.
- Documented incidents and problems using the Salesforce ticketing system, service now and jira.
- Collaborated with cross-functional teams to implement cloud-based projects
IT Support Associate II
Anthem
02.2018 - 05.2020
- Provided hardware, software, and networking support to customers.
- Set up user accounts, permissions, passwords, and network policies.
- Troubleshoot and resolve printer, scanner, and networking issues.
- supported deployments for workstation example desktops/laptops, VDI like os upgrades, application install request, break fix issues etc.
- Utilized Active Directory for user management and password resets.
- Provided deskside support in person, on the phone, and remotely for a wide array of technical issues.
- Assisted in setting up conference rooms and maintained case documentation.
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