Ada Cuevas Medina
Orlando,FL
Summary
Results-driven team leader with a proven track record in supervising staff and enhancing operational efficiency. Skilled in training, quality assurance, and maintaining positive team dynamics to resolve customer issues effectively.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Team Member
Alorica
Orlando, FL
09.2023 - 11.2024
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to resolve customer issues effectively.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated customer complaints with professionalism and patience.
- Maintained a clean and organized work area throughout shift.
Team Leader
Cleaning by Jenny
Winter Park, Florida
01.2021 - 07.2023
- Supervised cleaning staff to ensure adherence to company standards.
- Trained new team members on effective cleaning techniques and safety protocols.
- Managed daily operations to maintain efficient workflow during shifts.
- Conducted quality assurance checks on completed cleaning tasks.
- Resolved customer inquiries and issues related to cleaning services promptly.
- Maintained a positive work environment that promoted collaboration between team members.
Shift Leader
Hojeij Branded Foods
Orlando, FL
09.2018 - 12.2020
- Supervised daily operations to ensure efficient service and adherence to standards.
- Trained new team members on company policies and food safety practices.
- Managed inventory levels to maintain stock availability and reduce waste.
- Conducted regular quality checks on food preparation and presentation standards.
- Implemented safety protocols to maintain a secure work environment for all employees.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Education
Associate of Applied Science - Pharmacology
Ana G Mendez University
Orlando, FL 08.2023 - 10.2024
Colonial High School
Orlando, FLSkills
- Customer service
- Conflict resolution
- Team collaboration
- Safety protocols
- Quality assurance
- Time management
- Inventory management
- Staff training
- Effective communication
- Problem solving
- Adaptability to change
- Attention to detail
- Leadership abilities
- Positive attitude
- Upselling techniques
- Decision-making capacity
- Bilingual
Timeline
Team Member
Alorica
09.2023 - 11.2024
Associate of Applied Science - Pharmacology
Ana G Mendez University
08.2023 - 10.2024
Team Leader
Cleaning by Jenny
01.2021 - 07.2023
Shift Leader
Hojeij Branded Foods
09.2018 - 12.2020
Colonial High School