Ada Hernandez
Manhattan,NY
Summary
Proven track record in enhancing customer experiences and sales outcomes, notably at Eataly Vino. Expert in leveraging teamwork and persuasive communication to achieve goals. Skilled in customer service and problem-solving, significantly improving transaction values and efficiency. Demonstrates a strong ability to multitask and maintain high satisfaction levels, ensuring repeat business and streamlined operations.
Overview
7
7
years of professional experience
Work History
Sale Associate
Eataly Vino
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Gathered feedback from clients after each session, refining future educational offerings based on their input.
- Streamlined order processing procedures for greater efficiency during peak periods or when dealing with high volumes of transactions simultaneously.
Sales Associate
Millesima
03.2021 - 02.2023
- Implemented effective merchandising strategies to showcase premium wine selections, resulting in higher average transaction values.
- Utilized persuasive communication skills when presenting monthly sales reports to management staff in order to influence strategic decisionmaking.
- Provided personalized recommendations based on customers'' preferences and needs, enhancing their overall shopping experience.
- Conducted regular inventory audits to maintain accurate stock levels, minimizing losses due to theft or spoilage.
- Addressed customer inquiries and resolved any issues promptly, maintaining high levels of satisfaction and trust between the store and its patrons.
Server
The Smith
06.2017 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY03.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
Timeline
Sale Associate
Eataly Vino
02.2023 - Current
Sales Associate
Millesima
03.2021 - 02.2023
Server
The Smith
06.2017 - 03.2021
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York