Paul De Anda
Arlington,Texas
Summary
Experienced professional with 13 years in customer service seeking challenging employment to utilize communication, organizational, and multitasking skills in a fast-paced environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
13
13
years of professional experience
Work History
General Manager
LA Fitness
08.2021 - 11.2023
- Promoted twice, first from Marketing Assisstant to assistant Manager, then to General Manager in June 2022.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Lead host/cashier
HMS Host Services
02.2019 - 07.2021
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
Warehouse Assistant
Millennium Solutions
03.2018 - 08.2018
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations of Tvs, Home Security to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Warehouse associate
HMS Host Services
11.2017 - 02.2018
- Receiving and delivery for the cafes at the airport to keep locations stocked with supplies
- Improved warehouse efficiency by streamlining inventory management processes.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Sales Associate
Trane Air Conditioning (Parts Department)
08.2016 - 03.2017
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
Sales Assistant
Abercrombie & Fitch Co.
12.2010 - 08.2015
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Architecture
El Paso Community College
El PasoPhysical Therapist Assistant
El Paso Community College
01.2017
No Degree - Civil Engineering
The University of Texas At El Paso
El Paso, TX01.2014
Skills
- Logistics Management
- Data Analysis
- Customer Service
- Conflict Resolution
- PowerPoint
- Rhinoceros 5 (64-bit)
- Systems Applications and Products (SAP)
Job Related Training
- Food Handlers Certification
- TABC Certification
- Xactimate 28 Training
- Forklift Operator (Sit-down rider)
- Texas Adjuster All-Lines Pre-Licensing Course # 15605
Timeline
General Manager
LA Fitness
08.2021 - 11.2023
Lead host/cashier
HMS Host Services
02.2019 - 07.2021
Warehouse Assistant
Millennium Solutions
03.2018 - 08.2018
Warehouse associate
HMS Host Services
11.2017 - 02.2018
Sales Associate
Trane Air Conditioning (Parts Department)
08.2016 - 03.2017
Sales Assistant
Abercrombie & Fitch Co.
12.2010 - 08.2015
No Degree - Architecture
El Paso Community College
Physical Therapist Assistant
El Paso Community College
No Degree - Civil Engineering
The University of Texas At El Paso
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