Ada Kwan
Diamond Bar,USA
Summary
Dynamic Management Professional with extensive experience in Restaurant and Warehouse Operations. Proven expertise in Strategic Inventory Management and Waste Reduction, enhancing efficiency and cutting costs. Strong skills in Quality Control and Food Safety Compliance, alongside a commitment to Staff Training that boosts performance and teamwork. Prepared for Executive Leadership roles, driving Operational Excellence and Sustainable Growth in fast-paced environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
CEO
Triumphpoly
Carlsbad
10.1994 - Current
- Enhanced efficiency in sales and purchasing of plastic materials.
- Maximized warehouse space through strategic inventory placement and analysis.
- Streamlined daily schedules for fulfillment associates, ensuring efficient operations.
- Maintained equipment safety through compliance checks and regular maintenance oversight.
- Forecasted staffing needs to support daily shipping and fulfillment activities.
- Educated staff on safe equipment operation and proper material handling techniques.
Owner / Restaurateur
Lollicup Fresh
Oceanside, CA
02.2021 - 09.2025
- Delivered exceptional service in a high-volume boba shop and franchise.
- Increased operational efficiency by overseeing order-taking and food preparation.
- Maintained quality control through vendor oversight and staff training initiatives.
- Enhanced customer loyalty with strategic development of repeat business programs.
- Streamlined transactions with accurate cash handling using POS system integration.
- Boosted community engagement by executing events and local farmers' market participation.
- Maximized online sales through management of delivery platforms like DoorDash and Uber Eats.
- Strengthened team performance through recruitment, hiring, and comprehensive staff training.
- Optimized restaurant operations during shifts, ensuring smooth transitions and workflow.
- Led team briefings to highlight key operational priorities and address challenges.
- Ensured compliance with policies and legal regulations through strategic oversight.
- Improved guest service standards by training team members in Gold Standard techniques.
Education
High School Diploma -
Ganesha High School
Pomona, CASkills
- Strong communication and interpersonal skills
- Time management, task delegation, financial management
- Marketing strategy, problem-solving, multi-tasking
- Employee scheduling
- Fluent in English and Mandarin
- Quality control & purchasing oversight
- Team training & development
- POS system management (Square)
- Social media marketing
- Warehouse operations, safety, and logistics
- MS Office proficiency
- Organizational leadership
- Executive leadership
- Risk management
- Staff management
- Operational leadership
- Strategic planning
- Organizational growth
- Project management
- Strategic visioning
- Ethical leadership
- Administrative leadership
- Business administration
- Operating budgets
- Process improvements
- Financial management
- Negotiation
- Relationship management
- Revenue generation
- Business development
- Operational oversight
- Risk assessments
- Business planning
- Data-driven decision making
- Budget planning
- Policy development
- Sustainability initiatives
- Revenue growth
- Policy development and optimization
Certification
- Managerial Food Handler’s Card
- Short-term rental management (Airbnb & VRBO)
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Owner / Restaurateur
Lollicup Fresh
02.2021 - 09.2025
CEO
Triumphpoly
10.1994 - Current
High School Diploma -
Ganesha High School