Ada Novoa
East,MD
Summary
Team Player, demonstrated throughout my entire career eagerness to help whenever the opportunity arises. Always professional, organized, can multi task and always have provided excellence and a can do attitude.
Overview
51
51
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart
Aberdeen, Maryland
11.2021 - 05.2024
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered customers' questions and provided information on store procedures or policies.
Quality Control Analyst
Cartus Corporation
Danbury, CT
07.1998 - 04.2016
- Responsible for the auditing of invoices submitted for payment, from our Vendors.
- Ensured that the invoices were for our clients employees.
- I was to confirm, verified that any invoices submitted for payment were authorized and we were following all our clients strict policies.
- Example per diem rates for Temporary living , car rental to name a couple.
Mortgage Lown Processor
Beneficial Finance
Brewster, NY
09.1995 - 06.1998
- Responsible for obtaining credit report, gathering all documentation needed from the customer to close on their mortgage or refinance of their home.
- Review credit reports and titles for any discrepancies.
- Ensured titles were and clean credit report.
- Maintain constant communication with the customer pertaining to any issues with credit report or titles.
Accounts Receivable Collection Manager
Bank of New York
New York, NY
03.1992 - 04.1995
- Manage a group of 8 people
- Responsibility of my team was to recuperate collections of past receivables from 30 days to 150 plus, from our vendors and review for insoluble accounts. {fraud} Our focus was to collect on all past due receivable so that there would be minimal or no loss to the Bank.
Debt Collector
First Chicago Bank
New Hyde Park, NY
05.1991 - 03.1992
- Collection of past due receivables ranging from 30 days to 180 days past due and also on accounts that exceeded the credit limit. Skip trace on Fraudulent accounts , recuperate and minimize loses to the bank.
Asst. Tresurer
Bankers Trust
New York, NY
03.1973 - 04.1991
- Managed a group of 15 individuals.
- Evaluate each employees performance, assist and mentor them.
- Coordinate conferences, meetings, and Training sessions.
- Ensured that all the banking policies and rules were bring followed.
Education
Accounting and Financial statement analyses -
New York Banking Institute
New York, NYJun 1990
High School Diploma -
Theodore Roosevelt High School
Bronx, NYJun 1972
Some College (No Degree) -
Mercy College
Yonkers, NYSkills
- Self-motivated
- Cash handling
- Point of sale systems
- Team liaison
- Transaction processing
- Customer service
- Problem resolution
- Time management
- Product knowledge
- Conflict resolution
- Organizational skills
Certification
Quality Control Analysis Time Management Active Listening Education and Training Judgment and Decision Making Customer and Personal Service
Languages
Spanish
Professional
Timeline
Customer Service Cashier
Walmart
11.2021 - 05.2024
Quality Control Analyst
Cartus Corporation
07.1998 - 04.2016
Mortgage Lown Processor
Beneficial Finance
09.1995 - 06.1998
Accounts Receivable Collection Manager
Bank of New York
03.1992 - 04.1995
Debt Collector
First Chicago Bank
05.1991 - 03.1992
Asst. Tresurer
Bankers Trust
03.1973 - 04.1991
Accounting and Financial statement analyses -
New York Banking Institute
High School Diploma -
Theodore Roosevelt High School
Some College (No Degree) -
Mercy College
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