Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Beth Gipson

Fairmont City,WV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

Dollar General
Fairmont, United States
09.2022 - Current


  • Execute daily credit and cash transactions for customers with accuracy and speed during check out while maintaining accurate drawer

Credit Card Customer Service Representative

TTEC
Morgantown, WV
04.2022 - 08.2022
    • Received inbound customer calls related to credit cards while adhering to company set metric standards
    • Worked with customers to answer questions, resolve disputes and research discrepancies.

Cashier

Rich's Formerly Speedway Mkt
Fairmont , WV
09.2021 - 02.2022
    • Greeted all incoming customers, completed purchases using various means of tender, maintained consistent stock in store, promoted loyalty rewards program

Customer Service Representative

Teleperformance USA
Fairmont, WV
10.2020 - 04.2021
    • Answered constant flow of customer calls with minimal wait times while adhering to first call resolution and call metrics to help with customers insurance inquiries

Veterinary Receptionist

Paw Prints Veterinary Clinic Llc
Morgantown, WV
05.2016 - 09.2020
  • Warmly greeted all incoming pet parents into clinic while checking in for appointments,
  • Worked closely with doctors to ensure best quality of life for each pet
  • Ordered and stocked prescription foods for clinic use and consumer sale

Personal Care Nursing Assistant

WV Caring
Morgantown, WV
01.2014 - 05.2016
    • Assisted client with daily living activities such as grooming, getting dressed, maintain range of motion, prompted medication intake
    • Performed light housekeeping such as dish washing, vacuuming, laundry, dusting

Call Center Representative

TeleTech Holdings
Morgantown, WV
03.2012 - 07.2013
  • Assisted customers with checking and savings account inquiries, offered overdraft protection, educated customers on how to avoid fees and penalties
  • Maintained company set call metrics while receiving back to back calls

Teller

Cash N Advance
Honolulu, HI
10.2000 - 09.2001
  • Worked with military members in providing cash advance loans out of pay received, completed daily bank deposits, performed wire transfers using Western Union

Machine Operator

FCI Electrical Formerly Burndy Corp.
Littleton, NH
11.1999 - 06.2000


  • Set up and operated various machine tools and jigs to produce precision parts used in the electrical industry

Front Desk Agent

Mountain Club On Loon
Littleton, NH
12.1998 - 04.1999
  • Checked guests in and out of luxury mountainside ski resort, secured room deposits, promoted various ski and dining packages

Office Assistant

Automotive Research Technologies-ART
Clarksburg, WV
03.1997 - 10.1998
  • Promptly answered phones, delivered messages, supplied prospective clients with beverages, handled light filing of invoices, contracts, and customer profiles

Certified Nursing Assistant

Heartland Of Clarksburg
Clarksburg, WV
08.1995 - 11.1997
  • Direct patient care such as bathing, dressing, assisted eating, changed bed sheets as needed and delivered clean towels and washcloths
  • Recorded vital signs, observations, and care given to each patient


Education

Associates - Medical Office Administrations

West Virginia Junior College - Morgantown
Morgantown, WV
12.2016

Skills

  • MS Office
  • Data Entry
  • Self-Motivated
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Team Player
  • Dependable and Responsible
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette

Timeline

Customer Service Cashier

Dollar General
09.2022 - Current

Credit Card Customer Service Representative

TTEC
04.2022 - 08.2022

Cashier

Rich's Formerly Speedway Mkt
09.2021 - 02.2022

Customer Service Representative

Teleperformance USA
10.2020 - 04.2021

Veterinary Receptionist

Paw Prints Veterinary Clinic Llc
05.2016 - 09.2020

Personal Care Nursing Assistant

WV Caring
01.2014 - 05.2016

Call Center Representative

TeleTech Holdings
03.2012 - 07.2013

Teller

Cash N Advance
10.2000 - 09.2001

Machine Operator

FCI Electrical Formerly Burndy Corp.
11.1999 - 06.2000

Front Desk Agent

Mountain Club On Loon
12.1998 - 04.1999

Office Assistant

Automotive Research Technologies-ART
03.1997 - 10.1998

Certified Nursing Assistant

Heartland Of Clarksburg
08.1995 - 11.1997

Associates - Medical Office Administrations

West Virginia Junior College - Morgantown

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Beth Gipson