MARIA COLE
West End,NC
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EHR Dr. Chrone appointment scheduling system to manage over 50 patients weekly.
Organized and accurate in managing patient flow. Able to set-up employees schedule, receive/ return calls concerning appointment meeting times, and always ready to help team members. Reliable employee seeking Front Desk Receptionist position. Offering excellent communication and good judgment. Business-minded Relatioship Banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
35
35
years of professional experience
Work History
Customer Service Cashier
Walmart
11.2011 - 01.2020
- Maintained customer satisfaction with quick and professional handling of product returns
- Resolved customer complaints and maintained clean and tidy checkout area
- Monitored self-checkout systems and provided assistance or intervention where required
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Counted and reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Handled daily credit and cash transactions for customers with accuracy and speed
Personal Banker
Woodforest National Bank
06.2007 - 01.2020
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Promoted all financial products by maintaining excellent service offering knowledge
- Performed vault duties to handle large deposits
- Expanded client base by promoting new financial products
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Balanced cash drawers and vault accounts daily with zero discrepancies
- Created innovative financial solutions to meet customer needs and provide competitive edge
Relationship Banker
Truist Financial
Mt. Gilead, North Carolina
05.2022 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Adapted products and services to suit customers' changing financial circumstances.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted clients in navigating complex banking services, making their banking experience smoother.
- Improved customer satisfaction by offering expedited service for loan and credit applications.
- Enhanced client understanding of different banking products through clear and concise communication.
Front End Manager
Food Lion
11.1990 - 04.2007
- Oversaw cash flow of store, including cashier operations, bookkeeping and security
- Trained team members in successful strategies to meet operational and sales targets
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Reviewed financial reports and trend forecasts
- Recorded financial transactions and performed account reconciliations
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Evaluated employee performance and made recommendations for improvements
- Standardized office structures and processes to promote collaboration and increased performance
- Maintained strong customer relations and effective customer service standards
Education
Bachelor of Science - Behavioral Sciences
Ashford University
San Diego, CA09-2017
Associate of Arts - Business Administration
Sandhills Community College
Pinehurst, NC09-2011
High School Diploma -
Montgomery Community College
Troy, NC09-1979
Skills
- Attention to detail
- Organization and planning
- Customer service
- Communication (written and verbal)
- Flexible and Adaptable
- Self-Motivated
- Managing Patient Records
- Industry Software Applications
- MS Office
- Data Entry
- Office administration
- Spreadsheet management
- Program Files Maintenance
- Organizing Mail
- Faxing Paperwork
- Correspondence Handling
Timeline
Relationship Banker
Truist Financial
05.2022 - Current
Customer Service Cashier
Walmart
11.2011 - 01.2020
Personal Banker
Woodforest National Bank
06.2007 - 01.2020
Front End Manager
Food Lion
11.1990 - 04.2007
Bachelor of Science - Behavioral Sciences
Ashford University
Associate of Arts - Business Administration
Sandhills Community College
High School Diploma -
Montgomery Community College