Job Search Status
Open to workDesired start date: Flexible
Work Type
Part TimeLocation Preference
On-SiteOpen to relocation: No
Open To Work
Lisa Thurin
Dagsboro,DE
Work Preference
Summary
Dynamic professional with a proven track record at BingoStars Network, enhancing operational efficiency and product quality. Skilled in data analysis and team leadership, I foster a culture of continuous improvement and customer satisfaction. Adept at implementing process improvements, I drive results while maintaining a calm demeanor and strong communication skills.
Overview
38
38
years of professional experience
Work History
Customer Service Cashier
Katerina’s Kitchen
Timonium, Md
05.2018 - 05.2020
Production Director
BingoStars Network
Remote
03.1998 - 05.2018
- Oversaw production schedules to ensure timely delivery of gaming products.
- Implemented quality control measures to enhance product reliability and compliance.
- Streamlined workflows to improve operational efficiency across production teams.
- Mentored staff on best practices for equipment operation and safety protocols.
- Collaborated with cross-functional teams to align production goals with organizational objectives.
- Analyzed production data to identify areas for process improvement and cost reduction.
- Developed training programs for new hires, fostering knowledge retention and skill development.
- Established performance metrics to track productivity and implement corrective actions as needed.
- Facilitated clear communication between management teams across all departments ensuring cohesive decision-making collaboration towards shared objectives.
- Developed employee incentive programs designed to boost morale, productivity, retention rates among staff members.
- Monitored Type activities to enforce production standards and maintained knowledge of events affecting established schedule.
- Collaborated with cross-functional teams for seamless integration of new products into the production line.
- Improved product quality by overseeing rigorous testing procedures and addressing any defects promptly.
- Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
- Continuously improved production process through data analysis, identifying areas for improvement and implementing necessary changes.
- Managed a team of production staff, providing guidance, training, and performance evaluations to foster professional growth.
Assistant VP
National Credit Management Co
Hunt Valley, MD
03.1982 - 05.1998
- Led strategic initiatives to enhance customer engagement and retention programs.
- Implemented process improvements resulting in increased operational efficiency across departments.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Analyzed market trends to inform decision-making and drive competitive strategies.
- Developed comprehensive training materials to support staff onboarding and skill enhancement.
- Streamlined reporting processes, ensuring accuracy and timeliness of financial analyses.
- Leveraged industry expertise to identify trends and potential risks, enabling proactive response measures.
- Coordinated company-wide initiatives aimed at achieving long-term strategic goals while meeting short-term objectives.
- Oversaw daily operations to ensure compliance with all relevant regulations while maintaining optimal productivity levels throughout the organization.
- Evaluated operational performance against established metrics, identifying areas for improvement and implementing corrective actions as needed.
- Drove revenue growth through the implementation of targeted sales strategies that capitalized on market trends and maximized customer acquisition efforts.
- Identified opportunities for expansion into new markets, leading to increased brand visibility and sales growth.
- Led teams through organizational change by effectively communicating expectations, providing support, and monitoring progress.
- Oversaw and maintained knowledge of daily operations.
- Implemented cost-saving initiatives, reducing overall expenses and increasing profitability.
- Improved customer satisfaction with enhanced communication strategies and timely resolution of issues.
- Negotiated contracts with vendors, securing favorable terms and pricing for company projects.
- Prepared monthly and statistical reports.
- Provided strong leadership to enhance team productivity and morale.
Education
Master of Science - Publication Design And Communication Communication
University of Baltimore
Baltimore, MD09.1987
Skills
Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
- Product knowledge
- Customer focus
- Customer inquiries
- Payment collection
- Up-selling techniques
- Data entry proficiency
- Product recommendations
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Quality assurance
- Positive and professional
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cooperative attitude
- Creative thinking
- Customer transactions
- Microsoft office
- Service minded
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Cash management
Product knowledge
Customer focus
Customer inquiries
Inventory management
Payment collection
Up-selling techniques
Customer relationship management (CRM)
Data entry proficiency
Account management
Time management
Attention to detail
Multitasking and organization
Adaptability and flexibility
Phone etiquette
Quality assurance
Calm demeanor
Order coordination
Telephone management
Positive and professional
Problem-solving
Customer assistance
Reliable and responsible
Honest and dependable
Adaptable and flexible
Cleaning and sanitizing
Cooperative attitude
Creative thinking
Team leadership
Training and mentoring
Microsoft office
Social perception
Upselling
Timeline
Customer Service Cashier
Katerina’s Kitchen
05.2018 - 05.2020
Production Director
BingoStars Network
03.1998 - 05.2018
Assistant VP
National Credit Management Co
03.1982 - 05.1998
Master of Science - Publication Design And Communication Communication
University of Baltimore