Summary
Overview
Work History
Education
Skills
travel
Languages
Timeline
Generic

Man Nguyen

Summary

Friendly candidate with a passion for providing excellent guest service and facilitating guest satisfaction. A hardworking and flexible individual takes reservations, assigns rooms, check-in and check-out, and amenities recommendations to guests. Outstanding multitasker with in-depth knowledge of tourism, and hotel industry.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Paris Nail Salon
09.2020 - Current
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
  • Answer phone call to provide and answer all the information that customer might have
  • Schedule appointments for all the employees.

Internship Student

Sapa Jade Hills
05.2023 - 07.2023
  • Interacted with customers by phone, email, or in person to provide information.
  • Check-in and check-out for guest room booking
  • Serve a welcome drink while answering guest questions and recommending popular local attractions, restaurants, and cultural traditions of the resort and country.

Education

Bachelor of Science - Hospitality

University of Mississippi
University, MS
05.2024

Associate of Arts - General Studies

Northwest Mississippi Community College
Senatobia, MS
05.2021

Skills

  • Customer Service and Assistance
  • Customer Complaint Resolution
  • Customer Inquiries
  • Customer Relationship Management
  • Customer Satisfaction
  • Guest Experiences
  • Hotel Reservations
  • Customer Preferences
  • Maintaining Clean Work Areas
  • Room Inventory
  • Hospitality Management
  • Service Quality
  • Front Desk Operations
  • Customer Needs Assessments
  • Check in and Checkout Procedures
  • Dining and Amenity Recommendations
  • Lobby Maintenance
  • Serve Guests
  • Business Operations
  • Guest Satisfaction

travel

I am passionate about traveling to different countries and exploring their unique cultures, traditions, people, and languages. It fascinates me to see how hospitality is managed and developed differently in each country. I believe that this knowledge can be applied to enhance the growth and management of hospitality organizations worldwide. In the past 4 years, I have worked hard as a part-time employee while in school to have a budget to be able to travel around the world in the summer. I have visited a few countries and some cities in my country Vietnam to explore more about the hotel industry rapidly growing related to the more need in tourist. People travel a lot after COVID-19 so there are many thousand tourist in the summer, not only my country Vietnam but over the world. Because of that many hotel and organization was establish so the hotel industry is very compe

Languages

Vietnamese
Native or Bilingual
Korean
Limited Working
Chinese (Mandarin)
Limited Working

Timeline

Internship Student

Sapa Jade Hills
05.2023 - 07.2023

Customer Service Cashier

Paris Nail Salon
09.2020 - Current

Bachelor of Science - Hospitality

University of Mississippi

Associate of Arts - General Studies

Northwest Mississippi Community College
Man Nguyen