FREDERICK JACOB HILL
Woodstock,GA
Summary
A hardworking and reliable worker focused on going above and beyond to support the team and serve customers. Highly motivated to continue to learn and grow in as many areas as I can as a professional, constantly looking to improve productivity and customer satisfaction with exceptional service. An expert in beertending/taproom management with 2 years of experience, and appliance delivery and installation with 6 years of related experience and advanced customer service and social skills.
Overview
8
8
years of professional experience
Work History
Taproom Manager/Bartender Shift Manager
Reformation Brewery
Woodstock, GA
08.2020 - Current
- Worked at every bar
- Established a great family oriented atmosphere
- Provided quick thinking and problem solving skills
- Provided helpful tips and worked to help every fellow employee when needed
- Maintained and arranged a clean and safe keg storage cold room
- Always maintained knowledge of our yearly and rotating beers on tap
- Performed opening duties alone
- Performed closing duties with crew
- Locking up every night
- Coffee shift expert
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Checked ID cards and verified bar guests were of legal age.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Appliance Installer/ Delivery/ Appliance Repair
ASC Appliances
Woodstock, GA
- Delivered and installed used appliances each day, including hauling away old units
- Moved heavy washers, dryers and refrigerators with the use of hand trucks and shoulder dolly's
- Reviewed delivery instructions and specifications to understand each delivery and plan the correct sequence, minimizing errors, avoiding wasted materials and making sure that no damages were done
- Tested used dryers to evaluate and determine the issue with them, took them apart, fixed or replaced what was wrong with each unit, put them back together and thoroughly tester them again to make sure they were running efficiently
- Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area
- Maintained the back of the truck and trailer on a daily basis, kept it organized and made sure that everything on the truck was strapped down tight and in an organized manner to assure a safe drive to the deliveries
- Troubleshot and diagnosed problems with equipment such as a washer and dryer, independently resolving the routine issues and organizing more advanced repairs
- Made sure that each and every customer was highly satisfied with the delivery, the appliances, and my work ethics
- Consulted with customers to understand their desires and do what I can to meet their needs.
Appliance Deliverer and Installer
Transouza
Woodstock, GA
- Delivered and installed appliances each day, including hauling away old units for stores
The Home Depot, Best Buy
10.2019
- Like Lowe's, for example
- Inspected completed systems and tested the functionality of each component to assess its performance
- Reviewed instructions and specifications to understand the specifics of each washer, dryer, grill, lawn mower, microwave, dishwasher, refrigerator and stove to make sure that everything worked the correct way
- Maintained the back of the truck on a daily basis, kept it organized and made sure that everything on the truck was strapped down tight and in an organized manner to assure a safe drive to the deliveries and no damages to the appliances
- Improved system efficiency with regular maintenance, including changing filters, vents, hoses, water lines and cleaning vent ducts
- Worked with others to deliver and install appliances that meet the client's requests, and placement preferences
- Verified that all new installations and existing systems met local and national building code standards
- Tested piping connections and joints to determine the presence of any leaks
- Delivered expert administrative support each day, including processing all of the paperwork, time frames and calling customers to make sure they are home and available for the delivery
- Moved heavy boxes, refrigerators, washers, dryers, stoves, grills, microwaves, dishwashers, containers and pallets with the use of hand trucks, pallet jacks and shoulder dolly's
- Regularly removed trash, organized tools and checked the truck's equipment to maintain a neat and safe work area
- Reviewed customer orders, requests, instructions and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials
- Troubleshot and diagnosed problems with equipment such as refrigerators and dryers, independently resolving the routine issues and organizing more advanced repairs
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Continuously classified and filed records to keep the system efficient and all information organized.
Education
GED -
Chattahoochee Technical College
Skills
- Maintain equipment Documentation
- Social skills Communication skills
- Customer service Teamwork
- Time management Conflict resolution
- Customer Loyalty
- TIPS Certified
- Hospitality and Guest Service
- Age Identification and Compliance
- Glassware Polishing
- Changing Beer Kegs
- Brand Marketing
- Maintaining a Clean Bar
- Responsible Serving
- Efficient Service
- Daily Reports
- Anticipating Guest Needs
- Customer Satisfaction
- Special Events
- Teamwork and Professionalism
- Menu Memorization
- Storage Procedures
- Cash Handling and Management
- Legal Requirements
- Hospitality Management
- Forecast Preparation
- Handling Difficult Customers
- Knowledge of Craft and Microbrews
- Ability to Lift 30 Pounds
- Practice Management
- Professional Service Standards
- Outstanding Customer Service
- Alcohol Ordering
- Bank Deposits
- Aloha POS
- Monitoring Alcohol Consumption
- Multitasking Abilities
- Customer Needs Assessments
- Inventory Management
- Positive Reinforcement
- Safety Requirements
- Customer Orders
- Supply and Inventory Maintenance
- Suggestive Selling
- Operational Efficiency
- Responsible Alcohol Service
- Reconciling Cash Drawers
- Customer Safety
- Developing Rapport with Guests
- Product Recommendations
- Phone Inquiries
- Creative Solutions
- Storage Organization
- Maintaining Clean Work Areas
- Customer Preferences
- Attentive Service
- Maintaining Glassware Stock
- Safe Work Practices
- Guest Services
- Room Inventory
- High-Volume Environments
- Guest Interaction
- Guest Experiences
- Accurate Cash Handling
- Good Conversationalist
- Issue Resolution
- Bar Management
- Focus and Follow-Through
- Managing Deliveries
- Staff Training
- Administrative Management
- Performance Monitoring
- Program Optimization
- Corrective Actions
- Strategic Planning
- Performance Monitoring and Evaluation
- Anticipating Problems
- Verbal and Written Communication
- Front of House Management
- Guest Satisfaction
- Performance Improvement
- Problem Anticipation and Resolution
- Equipment Maintenance
- Delegating Assignments and Tasks
- Management Training
- Team Leadership
- Originality and Creativity
- Loss Prevention Strategies
- Customer Retention
- Customer Relations
- Regulatory Compliance
- Legal Standards
- Work Assignments
- Safety and Sanitation Standards
- Menu Updating
- Morale Improvements
- Drink Preparation Knowledge
- Inventory Tracking and Management
- Professional Relationships
- POS Inventory System Operation
- Calm and Pleasant Demeanor
- Enforcing Nutritional Standards
- Supervision
- Managing Reservations and Large Parties
Timeline
Taproom Manager/Bartender Shift Manager
Reformation Brewery
08.2020 - Current
The Home Depot, Best Buy
10.2019
Appliance Installer/ Delivery/ Appliance Repair
ASC Appliances
Appliance Deliverer and Installer
Transouza
GED -
Chattahoochee Technical College