ADA THOMPSON
Orlando,Fl
Summary
To obtain a position within an outstanding company where I can utilize my customer service and technical support skills.
Overview
13
13
years of professional experience
Work History
CUSTOMER CARE ADVOCATE
ESSENDANT
10.2022 - Current
- Processing order for customers using various shipping methods
- Updating cusotmer's with order shipping status
- Processing returns and issuing credits
- Providing pricing and freight quotes.
TURBO TAX CUSTOMER REPRESENTATIVE
LIVE OPS
01.2019 - 10.2022
- Receiving inbound customer calls concerning their tax software
- Updating customer account information
- Occasional upsell.
CUSTOMER SERVICE REPRESENTATIVE
EARTHDIVAS
09.2011 - 04.2019
- Inputting orders for customers
- Contacting customers via phone or email for initial company introductions, promotions, and follow up calls
- Guiding customers on correct process for use of website
- Updating account info in CRM system
- Assisting supervisor in recruiting agents.
Education
COMPUTER APPLICATIONS, Microsoft Windows, Microsoft Office, and Keyboarding -
ST. AUGUSTINE TECHNICAL SCHOOL
01.1997
Skills
- Computer and Internet Savvy, Proficient in troubleshooting Windows Operating Systems Skilled technical support of software and hardware systems Data Entry, typing 50() wpm Experienced in a metric-driven environment Ability to use several programs at once, while providing excellent customer care HIPAA Certified
References
- ERIKA WALKER, CUSTOMER SERVICE, ALPINE ACCESS, 912-293-1037
- AMANDA WALLACE, MARKETING REPRESENTATIVE, EARTH DIVAS, 386-983-2122
- DONNY BASS, AMAZON HOSE SALES REPRESENATIVE, 4077648611
Timeline
CUSTOMER CARE ADVOCATE
ESSENDANT
10.2022 - Current
TURBO TAX CUSTOMER REPRESENTATIVE
LIVE OPS
01.2019 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
EARTHDIVAS
09.2011 - 04.2019
COMPUTER APPLICATIONS, Microsoft Windows, Microsoft Office, and Keyboarding -
ST. AUGUSTINE TECHNICAL SCHOOL