To obtain a position within an outstanding company where I can utilize my customer service and technical support skills.
Overview
13
13
years of professional experience
Work History
CUSTOMER CARE ADVOCATE
ESSENDANT
10.2022 - Current
Processing order for customers using various shipping methods
Updating cusotmer's with order shipping status
Processing returns and issuing credits
Providing pricing and freight quotes.
TURBO TAX CUSTOMER REPRESENTATIVE
LIVE OPS
01.2019 - 10.2022
Receiving inbound customer calls concerning their tax software
Updating customer account information
Occasional upsell.
CUSTOMER SERVICE REPRESENTATIVE
EARTHDIVAS
09.2011 - 04.2019
Inputting orders for customers
Contacting customers via phone or email for initial company introductions, promotions, and follow up calls
Guiding customers on correct process for use of website
Updating account info in CRM system
Assisting supervisor in recruiting agents.
Education
COMPUTER APPLICATIONS, Microsoft Windows, Microsoft Office, and Keyboarding -
ST. AUGUSTINE TECHNICAL SCHOOL
01.1997
Skills
Computer and Internet Savvy, Proficient in troubleshooting Windows Operating Systems Skilled technical support of software and hardware systems Data Entry, typing 50() wpm Experienced in a metric-driven environment Ability to use several programs at once, while providing excellent customer care HIPAA Certified